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Unable to create bad message directory

 
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laphamr



Joined: 09 May 2019
Posts: 4

PostPosted: Thu May 09, 2019 2:13 pm    Post subject: Unable to create bad message directory Reply with quote

While attempting to run the PageGate Admin element, immediately after clicking I get a Fatal Error pop-up stating Unable to create bad message directory. Can you tell me what action is being attempted on startup and what is required so I can get this up and running again.

Thank you.


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Tech Support



Joined: 25 Aug 2003
Posts: 4171

PostPosted: Thu May 09, 2019 2:34 pm    Post subject: Reply with quote

Are you trying to run PG Admin on the server or a workstation?

The PageGate Admin looks for the existence of several folders on start-up and if they don't exist, it attempts to create them. The directory it's referring to in this case is the 'badmsg' folder that's meant to be a sub-directory of the program's logging directory.

If you're using the default directories, it would be c:\PageGateData\Logs\badmsg\ on the server.



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laphamr



Joined: 09 May 2019
Posts: 4

PostPosted: Thu May 09, 2019 3:00 pm    Post subject: Reply with quote

That was it thank you. We had a permissions issue at the C:\PageGateData directory.


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