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Dispatch CAD text paging data being cut off

 
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johncookusa



Joined: 06 Jul 2018
Posts: 1
Location: North Carolina

PostPosted: Fri Jul 06, 2018 2:08 pm    Post subject: Dispatch CAD text paging data being cut off Reply with quote

Hello I have a customer that is not getting all of the pages our of the CAD, is there a location I can see the data that is going out of pagegate to confirm the data is going to the cell provider. To find out if the cell provider is cutting off the data


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Tech Support



Joined: 25 Aug 2003
Posts: 4071

PostPosted: Fri Jul 06, 2018 2:24 pm    Post subject: Reply with quote

Certainly. To determine the location of the PageGate logs:

1) Open PG Admin.

2) Go to Program - Settings.

3) Make a note of the 'Logs Directory'.

Contained in that folder, you'll see a .log file that corresponds to any PageGate service that is running.

To determine the logging settings:

1) Open PG Admin.

2) Go to Logging - Settings.

You can also find more information in the PageGate Admin - Logging section of our documentation here:
https://www.notepage.net/manualchoice.htm

If you need assistance going through the logs, please send a copy of the logs to support at notepage dot com



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