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mhopkins@gbhs.on.ca
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 Posted: Tue Sep 21, 2004 7:28 pm Post subject: Can't get Notepager Pro to work on Dell Computer |
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Windows XP, IE6, when we install Notepager Pro onto any Dell we go through the proper install and restart, setup the carrier and Recipients and then try to send a message but it does not go through. Our carrier is Bell - pmcl.net. The weird thing is that we can set Notepager pro up on ant compaq and it works properly.
Are there any known problems with installing Notepager Pro on Dells?
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Wed Sep 22, 2004 8:07 am Post subject: |
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It sounds more like a modem issue.
Is the modem on the Dell reported as being a model Intel 536 or 537?
A lot of the new Dell computers have modems with those chipsets and he drivers for those Winmodems do not handle the low baud rates very well.
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Wed Sep 22, 2004 3:34 pm Post subject: |
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Note:
The customer stated in another post- "Just to make it clear we are not accessing through modem we are accessing through the internet"
Please run the Internet Connection Wizard ('Tools' - 'Wizards' - 'Connection').
Does SMTP "Pass"?
If so, please see this post:
http://www.notepage.net/forum/viewtopic.php?t=562&highlight=configure
If, after following the steps suggested in the above post, SMTP continues not to function, see the post below.
http://www.notepage.net/forum/viewtopic.php?t=532&highlight=debugging
After debugging is active in NotePager Pro, you can send a test message to a "Bell" recipient, then attach the dialer log file ("npp.log") to an e-mail and send it to "forumsupport@notepage.com".
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