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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed Mar 15, 2017 4:05 pm    Post subject: PageGate and Verizon's EMAG Reply with quote

PageGate supports sending messages through Verizon's Enterprise Messaging Access Gateway (EMAG).

When registering on EMAG, we recommend registering for the SMTP and SNPP API's. Registering for both allows you to configure SNPP, the more efficient protocol, as the primary method of delivery with SMTP as a failover method for redundancy.

Here's what you'll need to do in PageGate:

1) Open the PageGate Admin.

2) Right click on Carriers, left click on Add.

3) Specify the following:

Name: EMAG (Note: This is arbitrary, you can assign any value you please)
Protocol: SNPP
Host: snpp.emag.vzw.com
Port: 444

4) Click on Apply.

5) Go to Carriers - EMAG - Advanced.

6) In the Password field, enter the SNPP API username and password, separated by a single space.
For example: emagname passwordhere

7) Click on Apply.

8) Right click on Carriers, left click on Add.

9) Specify the following:

Name: EMAG-Failover (Note: This is arbitrary, you can assign any value you please)
Protocol: SMTP
Carrier Domain: vzemag.biz
Port: Select the port required by your SMTP server.
MAx Chars: 160

10) Click on Apply.

11) Go to Carriers - EMAG-Failover - Advanced

12) Select: Deliver through local/ISP mail server.

13) Enter your SMTP Server address.

14) If authentication credentials are required, enter them in the Username and Password fields.

15) Click on Apply.

16) Go to Program - Template.

17) In the Settings section, set the InternetDomain = variable to your email domain.

18) Click on Apply.

19) Go to Carriers - EMAG - Advanced.

20) Set the Failover field to: EMAG-Failover

21) Click on Apply.



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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Fri Mar 17, 2017 7:57 am    Post subject: Reply with quote

When using SNPP with the VZW EMAG - remember to set the message limit to "1" - the EMAG will only allow 1 message per connection. Our public safety clients using the VZW EMAG have multiple connectors licensed to increase throughput.



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Aaron D. Osgood
Streamline Communications, LLC
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TEL: 207-518-8455
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stueyneumann



Joined: 13 Dec 2003
Posts: 38

PostPosted: Wed May 03, 2017 1:25 pm    Post subject: Verizon Emag Reply with quote

It has been some time, I was able to get a EMAG account and need help setting it up. I have everything on page gate side done not sure what I need on the EMAG server side setup if anyone can help.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed May 03, 2017 1:30 pm    Post subject: Reply with quote

You'll want to log in to the EMAG portal and access the APIs section.

Once you're there, you'll want to create a new SNPP connection. As for the fixed code to use, you should be able to select any of the fixed codes available but if you want inter-carrier operability enabled for this API, you'll need to select an inter-carrier fixed code. We'd really recommend contacting Verizon for assistance on fixed code selection if you're uncertain.

After you've created the SNPP API connection, make a note of the username and password as we'll need that in PageGate.

Now, to configure PageGate to use this new SNPP connection, we first need to understand how you have your carriers currently configured. If you go in to the settings of Verizon carrier in the PG Admin, what protocol is it set to use?



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stueyneumann



Joined: 13 Dec 2003
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PostPosted: Wed May 03, 2017 2:51 pm    Post subject: Verizon Emag Reply with quote

Thanks for the reply, I followed the steps in a previous thread and created a new carrier with the user name ect. and testing with just my phone for now.

Using the user name and password I setup in the SNPP with a space between for in the carrier setup password section. The failover SMTP is working fine getting error user name password incorrect.


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Wed May 03, 2017 2:53 pm    Post subject: Reply with quote

Ah, Verizon may need to whitelist the IP of the PageGate server for access to the SNPP API. That's usually the cause of credential rejection when you know the credentials are good. Effectively, the EMAG system ties your credentials to the public IP you're connecting from. If that IP isn't on their list of allowed senders, the gateway rejects the connection attempt even if you provide valid credentials.



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stueyneumann



Joined: 13 Dec 2003
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PostPosted: Wed May 03, 2017 3:17 pm    Post subject: EMAG Reply with quote

As always the best support I have ever dealt with is Note Page. That was the problem had to update the IP white list.

Thank you


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