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How do I Search for a number in Recipients
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mdr9922



Joined: 10 Mar 2017
Posts: 12
Location: St Louis

PostPosted: Fri Mar 10, 2017 10:18 am    Post subject: How do I Search for a number in Recipients Reply with quote

I know it sounds silly, I am new to PageGate 6.0
What is the best/easiest way to search for a name or number?

Thanks in Advance


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Mar 10, 2017 10:24 am    Post subject: Reply with quote

The easiest way would be to export the recipients and groups list, then search the exported text file for the phone number or name you're looking for. Here's how to do that:

1) Open the PageGate Admin.

2) Go to Database - Tools - Export - Recipients and Groups.

3) Save the file somewhere convenient.

4) Open the file in Notepad or whatever your preferred text editor is.

5) Search the file for the phone number or name you're looking for and it should take you to the corresponding line in the exported file.



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mdr9922



Joined: 10 Mar 2017
Posts: 12
Location: St Louis

PostPosted: Fri Mar 10, 2017 12:01 pm    Post subject: Reply with quote

Thanks Tech Support,,,


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mdr9922



Joined: 10 Mar 2017
Posts: 12
Location: St Louis

PostPosted: Tue Mar 14, 2017 11:43 am    Post subject: Reply with quote

Now if I want to disable a user, but keep the entry?


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Tue Mar 14, 2017 11:45 am    Post subject: Reply with quote

To disable a user but keep the entry in the list, you'll want to do this:

1) Open the PG Admin.

2) Go to Recipients - <RecipientName> - Settings.

3) Uncheck everything in "Enabled Services"

4) Click on Apply.

That will leave the entry in the PG Admin but the recipient will not available to be messaged by any interface.



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mdr9922



Joined: 10 Mar 2017
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Location: St Louis

PostPosted: Tue Mar 14, 2017 12:37 pm    Post subject: Reply with quote

So in Pagegate log I find
SUCCESSFUL Stn:2 To:3142948193 Frm:hcalerts@bjc
But if I search for 3142948193 in recipient export I do not find that number


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Tech Support



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PostPosted: Tue Mar 14, 2017 12:54 pm    Post subject: Reply with quote

Hm... that may mean you're using an alternate recipient configuration called an ad-hoc setup. To give me a better idea of how you have the program implemented, if you would, please email a copy of your PageGate database (c:\PageGateData\Database\pagegate.mdb by default but it's the file pagegate.mdb contained in your Database directory, which you can discover by going to the Program - Settings section of the Admin) to support at notepage dot com



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mdr9922



Joined: 10 Mar 2017
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Location: St Louis

PostPosted: Tue Mar 14, 2017 2:15 pm    Post subject: Reply with quote

Sent


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Tech Support



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PostPosted: Tue Mar 14, 2017 2:40 pm    Post subject: Reply with quote

Unfortunately, we haven't received anything, yet. We did double check the spam filter just to be sure. It's possible your mail server filtered the message?



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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 14, 2017 4:26 pm    Post subject: Reply with quote

DO you have an "Ad Hoc" recipient?



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Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
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mdr9922



Joined: 10 Mar 2017
Posts: 12
Location: St Louis

PostPosted: Wed Mar 15, 2017 7:34 am    Post subject: Reply with quote

I do remember seeing something for Ad Hoc in PG Monitor
Yes Ad Hoc TAP is enabled
Ad Hoc GetMail also enabled


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Tech Support



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PostPosted: Wed Mar 15, 2017 7:57 am    Post subject: Reply with quote

If you go in to your recipients list, do you have an ad-hoc recipient configured? If so, that would explain why your logs would reference a phone number that doesn't exist in the recipients list. The ad-hoc recipient is a pass-through recipient that allows you to send a message to any number entered or passed by the sending module.



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mdr9922



Joined: 10 Mar 2017
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Location: St Louis

PostPosted: Wed Mar 15, 2017 8:46 am    Post subject: Reply with quote

Awesome lol makes tracking down messages fun.


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mdr9922



Joined: 10 Mar 2017
Posts: 12
Location: St Louis

PostPosted: Fri Mar 17, 2017 7:49 am    Post subject: Reply with quote

So is there a way I can block all messages from a particular SMTP address like from: BJCPAGING@DONOTREPLY.COM

And thank you for all your help,


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PostPosted: Fri Mar 17, 2017 7:55 am    Post subject: Reply with quote

By the way you've worded it, I assume you want to block messages sent in to PageGate by email by the address in question. Is that accurate?



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