GetMail and Multipage

[Brian.Turner]

I'm trying to configure a setup for our customers to be able to send an email and receive it on their pagers. Unfortunately we dont have any email interface on our paging terminal, and our network/server setup is such that using the normal GetMail setup wont work.

We use Pagegate v4, and exchange 5.5, and here is what i have so far:

A mailbox on the exchange server, Page@mydomain.com, which forwards to mydomain.paging@charter.net.

A Multiuser recipient set up in Pagegate named "mydomain.paging". This recipient checks the mydomain.paging@charter.net address for messages.

I had hoped that with this config i could send an email to Page@mydomain.com with a pagegate recipient (or list of recipients, comma seperated) in the subject and have pagegate check the charter address, then send the message to the recipient(s) indicated.

Here are the log excerpts from my attempt to send a message to myself:

Test Message Sent
From:brian@mydomain.com
To:Page@mydomain.com
Subject:9005
Body:test


POPin.log

8/30/04 11:41:42 AM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
8/30/04 11:41:42 AM > POP Collection Session Started For mydomain.paging@charter.net@mail.charter.net
8/30/04 11:41:42 AM > Connection To Server Established
8/30/04 11:41:42 AM < +OK InterMail POP3 server ready.
8/30/04 11:41:42 AM > USER mydomain.paging@charter.net
8/30/04 11:41:42 AM < +OK please send PASS command
8/30/04 11:41:42 AM > PASS ********
8/30/04 11:41:42 AM < +OK mydomain.paging@charter.net is welcome here
8/30/04 11:41:42 AM > STAT
8/30/04 11:41:42 AM < +OK 1 1094
8/30/04 11:41:42 AM > LIST
8/30/04 11:41:42 AM < +OK 1 messages
8/30/04 11:41:42 AM < 1 1094
8/30/04 11:41:43 AM < .
8/30/04 11:41:43 AM > RETR 1
8/30/04 11:41:43 AM < +OK 1094 octets
8/30/04 11:41:43 AM < ...
8/30/04 11:41:43 AM Message Collected for mydomain.paging
8/30/04 11:41:43 AM > DELE 1
8/30/04 11:41:43 AM < +OK
8/30/04 11:41:43 AM > QUIT
8/30/04 11:41:43 AM < +OK mydomain.paging@charter.net InterMail POP3 server signing off.
8/30/04 11:41:43 AM > Disconnected From Server


pagegate.log

8/30/04 11:41:46 AM PGGMail Message rejected. Recipient: mydomain.paging@charter.net from: brian@mydomain.com. Source: C:\PGLogs\badmsg\3472685.ml


pggmail.log

8/30/04 11:41:46 AM Message rejected. Recipient: mydomain.paging@charter.net from: brian@mydomain.com. Source: C:\PGLogs\badmsg\3472685.ml
8/30/04 11:41:46 AM mydomain.paging@charter.net is not a valid PageGate recipient


So it seems to be getting the message from the charter account successfully, but not delivering it to any recipient after that because there is no recipient "mydomain.paging@charter.net", and the gui wont allow that as a recipient name.

[Tech Support]

It sounds as though the "forwarding" is placing "mydomain.paging@charter.net" on the subject line.

Can you attach the bad file (C:\PGLogs\badmsg\3472685.ml) to an email
and send it to forumsupport@notepage.com?

Also, TEMPORARILY configure your Exchange's forwarding for
Page@mydomain.com to go to forumsupport@notepage.com.

Then recreate the same scenario, sending a message to Page@mydomain.com (with 9005 on the subject line).

[Tech Support]

After looking at the logs and speaking to the customer, it turns out that in the Multi-Page recipient's POP Mail Collection ('Recipient' - 'Email'), a full email address was being used for the "POP Mailbox" setting. This causes GetMail to look at the Multi-Page recipient's "Pop Mailbox" instead of the message's subject line for the actual Recipient.

Changing the "POP Mailbox" setting to a mailbox name (without the "@domain.com"), allows GetMail to read the subject line normally for Multi-Page functionality.

[Brian.Turner]

Well it's been working well for the past couple of days since fixing the POP accounts setting for the multiuser recipient, but now i have run into another problem.

All of my true recipients are assiged an ID number rather than their name in pagegate. For instance i am recipient 9005.

The email paging has been working great when it's a 4 digit ID, but the 5 digit IDs are all failing, reporting that it's not a valid recipient.

Here is the PGGMail.log from today:

9/1/04 11:24:48 AM Message accepted. Recipient: 9005 from: brian@mydomain.com
9/1/04 4:12:03 PM Bad recipient '11434' in subject line of message
9/1/04 4:12:03 PM No valid recipients on subject line. from client@theirdomain.com. Source: C:\PGLogs\badmsg\3486691.ml
9/1/04 4:12:03 PM No valid recipients in message
9/1/04 4:12:59 PM Message accepted. Recipient: 6222 from: client@theirdomain.com
9/1/04 4:25:59 PM Bad recipient '4643' in subject line of message (this one they actually fubar'd the recipient, it should have been 4634)
9/1/04 4:25:59 PM No valid recipients on subject line. from client@theirdomain.com. Source: C:\PGLogs\badmsg\3486723.ml
9/1/04 4:25:59 PM No valid recipients in message
9/1/04 4:27:00 PM Bad recipient '11434' in subject line of message
9/1/04 4:27:00 PM No valid recipients on subject line. from client@theirdomain.com. Source: C:\PGLogs\badmsg\3486726.ml
9/1/04 4:27:00 PM No valid recipients in message
9/1/04 6:08:09 PM Message accepted. Recipient: 9005 from: me@myotherdomain.com
9/1/04 6:16:08 PM Bad recipient '15287' in subject line of message
9/1/04 6:16:08 PM No valid recipients on subject line. from me@myotherdomain.com. Source: C:\PGLogs\badmsg\3487661.ml
9/1/04 6:16:08 PM No valid recipients in message


When i examined the headers for the inbound email messages, they are identical (except for the subject, timestamp, msgid) for 11434 which failed, and 6222 which succeeded.

Then also, when sending from my own external internet account, the headers matched for one success (9005) and one failure (15287).


For this one customer, i could fix it by assigning their one 5-digit user a new 4-digit ID, but i have about 15,000 ids, so of course i cant make them all 4-digit.

Brian

[Tech Support]

We have not been able to duplicate either the 5 digit Recipient "name" failing or the transposition of characters in the Recipient "name".

Can you e-mail zipped copies of your database file (pagegate.mdb) and the "badmsg" folder.

Also, please download a utility that generates a file version report on all files in a folder.

http://www.notepage.net/support/FileVersionInfo.zip

Directions for using FileVersionInfo
1.) Unzip
2.) Place the executable in the PageGate Program File Directory on the
server
3.) Run the executable (FileVersionInfo.exe)
4.) Select "Clipboard"
5.) Paste the information to either a text file or email and send it with the the database and basmsg zip files.

[Brian.Turner]

I found the cause of my problem; i did not have GetMail turned on for most users. Some users (more recently created) had GetMail turned on, but most of our older recipients did not.

It was just coincidence that the few 4 digit users i tested had it on and the 5 digit users didnt.

Also, the transposition was not any kind of Pagegate error, but user error. The customer transposed the characters when they typed it into the subject line of the message. I should probably have cut that from the log as it didnt really pertain to my problem.

[Tech Support]

Thanks for the update.