Problem with SMTP protocall

[TJS]

I have setup notepager pro to send text messages using the SMTP, the problem I am is that the software is not picking up the mailserver; here is the problem in the log:
08/20/2004 9:19:28 AM Start connection to carrier: N_4
08/20/2004 9:19:28 AM Sending via SMTP
08/20/2004 9:19:28 AM ------------------------------------------------
08/20/2004 9:19:28 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH
08/20/2004 9:19:28 AM Formatting message
08/20/2004 9:19:28 AM Message contained in single packet
08/20/2004 9:19:28 AM Looking up mailserver for
08/20/2004 9:19:39 AM Trying host:
08/20/2004 9:19:39 AM Program Halted. Error# 10049 Address is not available from the local machine in Procedure: SendSMTP

As you can see the "Looking up mailserver for" line does not have the stored information regard in the SMTP protocol

What I have found is when I go to the carriers-edit-"the carrier"-I switch to "Deliver through local email server then hit apply.
Notepager will then send out one message then the others will be bad, I then switch back to "deliver directly to destination server" and the remaining messages will process, i then need to requeue the bad messages and they are successfully sent. here is an example of the log:
08/20/2004 9:19:59 AM Start connection to carrier: N_4
08/20/2004 9:19:59 AM Sending via SMTP
08/20/2004 9:19:59 AM ------------------------------------------------
08/20/2004 9:19:59 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH
08/20/2004 9:19:59 AM Formatting message
08/20/2004 9:19:59 AM Message contained in single packet
08/20/2004 9:19:59 AM Trying host: legacy
08/20/2004 9:20:00 AM Connected to: legacy
08/20/2004 9:20:02 AM Sending message
08/20/2004 9:20:02 AM Message sent
08/20/2004 9:20:02 AM Closing connection
08/20/2004 9:20:02 AM Disconnected
08/20/2004 9:20:02 AM SUCCESSFUL To:Ann (PIO)_Cell Frm:PORTS DISPATCH Msg:Stabbing/ 1136 Virginia AV Apt d
08/20/2004 9:20:02 AM ------------------------------------------------
08/20/2004 9:20:02 AM Working on message to: Covey_Cell from: PORTS DISPATCH
08/20/2004 9:20:02 AM Formatting message
08/20/2004 9:20:02 AM Message contained in single packet
08/20/2004 9:20:02 AM Trying host: legacy
08/20/2004 9:20:03 AM Connected to: legacy
08/20/2004 9:20:05 AM Closing connection
08/20/2004 9:20:05 AM Disconnected
08/20/2004 9:20:05 AM Message not accepted
08/20/2004 9:20:05 AM Permanent failure. Message will not be retried
08/20/2004 9:20:05 AM FAILED To:Covey_Cell Frm:PORTS DISPATCH Msg:Stabbing/ 1136 Virginia AV Apt d
08/20/2004 9:20:05 AM ------------------------------------------------
After the swith back and am successful this is how the log looks.
08/20/2004 9:20:30 AM Working on message to: Unit 3_Cell from: PORTS DISPATCH
08/20/2004 9:20:30 AM Formatting message
08/20/2004 9:20:30 AM Message contained in single packet
08/20/2004 9:20:30 AM Looking up mailserver for pcs.ntelos.com
08/20/2004 9:20:40 AM Trying host: pcs.ntelos.com
08/20/2004 9:20:41 AM Connected to: pcs.ntelos.com
08/20/2004 9:20:43 AM Sending message
08/20/2004 9:20:43 AM Message sent
08/20/2004 9:20:43 AM Closing connection
08/20/2004 9:20:43 AM Disconnected
08/20/2004 9:20:43 AM SUCCESSFUL To:Unit 3_Cell Frm:PORTS DISPATCH Msg:Stabbing/ 1136 Virginia AV Apt d

I should not have to create my own fixes please suggest a permanent solution to this problem.
Tim

_________________
Tim

[Tech Support]

It looks like you may have a setting wrong for the carrier or recipient. Can you please post the settings from your carrier's screen and from your recipient's screen.

X out a few characters in the recipient's address, so it won't be posted here, but leave most the recipient's address intact so we can at least see the general format of it.

[TJS]

Okay here it is

Carrier
Local Domain- Portsmouthva.gov
The radio button "Deliver directly to to destination server" is checked
DNS Server 1 10.X.X.X
DNS Server 2 0.0.0.0

Recipients
XXXXX55720@pcs.ntelos.com

I want to add that the system works well once I make the changes I described.

_________________
Tim

[TJS]

Where is tech support on this issue?

_________________
Tim

[Tech Support]

It appears that the problem is with the pcs.ntelos.com domain. pcs.ntelos.com has no MX records in their DNS record. Therefore NotePager Pro can't properly resolve their mailserver's address. You should probably contact your carrier and have them fix their DNS records.