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tldeitz



Joined: 11 Sep 2015
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PostPosted: Mon Jan 25, 2016 8:19 am    Post subject: MetroPCS Reply with quote

I have user who is on MetroPCS. She was getting messages but has stopped. I have tried by configurations show on the support page and neither are working. Any suggestions?


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon Jan 25, 2016 9:04 am    Post subject: Reply with quote

Are you using PageGate or NotePager Pro?



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tldeitz



Joined: 11 Sep 2015
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PostPosted: Mon Jan 25, 2016 9:18 am    Post subject: Reply with quote

Pagegate v7.0


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PostPosted: Mon Jan 25, 2016 9:34 am    Post subject: Reply with quote

MetroPCS is an SMTP based carrier and SMTP configurations vary from network to network. Some networks allow direct SMTP over port 25, others require that you relay your messages through a mail server.

To determine which variety of SMTP is available to you, there is a connection test you'll need to run that requires the Telnet Client to be enabled in Windows.

If you use Windows XP or Server 2003, the Telnet Client is enabled by default. If you use Windows Vista, 7, 8/8.1, Server 2008 or Server 2012, you will need to enable the Telnet Client.

If you need to enable the Telnet Client, here are the steps:

1) In Windows, open the Control Panel.

2) In the upper right hand portion of the Control Panel, set "View by" to Small Icons.

3) In the Control Panel, open Programs and Features.

4) On the left hand side, click on "Turn Windows Features on/off"

5) Put a check next to Telnet Client.

6) Click on OK.

After the telnet client has been enabled, this is the port test you'll want to run:

1) In Windows, run a Command Prompt.

2) In the Command Prompt, type the following and hit enter:

telnet smtp-bb.vtext.com 25

If port 25 is open and there are no outstanding issues with the public IP address the system sits behind, you'll receive a 220 response.

If port 25 is open but there is an outstanding issue with the public IP the system sits behind, you'll receive a 554 or a 421 rejection notice.
This indicates that your public IP is on a blacklist, so you will need to determine which blacklists you're on. To do that, from the computer running the software, go to www.whatismyipaddress.com and get your public IP. Then click on the Blacklist Check option at the top of the page and run the test. Any list that has a red ! next to it is a list the IP address is on, so you'll want to go to each of those links and go through their provided lookup and removal steps. Once your IP is off of those blacklists, you can use direct SMTP from that system.

If port 25 isn't open at all, you'll receive a response that says "Unable to establish a connection to the host on port 25".

If port 25 isn't open, you may be able to have it opened but you will need to speak with your network administrator or internet service provider's tech support.

If port 25 is closed and cannot be opened, you must relay your traffic through an SMTP server and you will need to contact your local IT staff or internet service provider's tech support and ask them the following questions:

1) What SMTP Server can you use?

2) What port should you connect to that server on?

3) Does that server require authentication?

3a) If the server does require authentication, what styles of authentication are supported and what username and password should you use to authenticate with?

So, once you know if port 25 is open or if you need to relay and if you need to relay, what the appropriate relay information is, let us know and we'll continue the setup.



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tldeitz



Joined: 11 Sep 2015
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PostPosted: Mon Jan 25, 2016 10:08 am    Post subject: Reply with quote

I have several other vendors using port 25, so it is open for traffic.


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PostPosted: Mon Jan 25, 2016 10:12 am    Post subject: Reply with quote

Then this is what you'll want to do:

1) Open the PG Admin.

2) Right click on Carriers, left click on Add.

3) Name the Carrier: MetroPCS

4) Set the following:
Protocol: SMTP
Carrier Domain: mymetropcs.com
Port: 25
Max Chars: 160

5) Click on Apply.

Then any time you add a MetroPCS recipient, set them to use the MetroPCS carrier and use their 10 digit cell phone number with no spaces or dashes in the ID/PIN field.



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