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page gate integration with Samanage (Helpdesk software)

 
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jacob



Joined: 05 Dec 2015
Posts: 1

PostPosted: Sat Dec 05, 2015 11:04 am    Post subject: page gate integration with Samanage (Helpdesk software) Reply with quote

Is it possible for PageGate to parse through automated emails generated from samanage (helpdesk Software)to find the name of the Technican and page the tech.
Or is there any other way to integrate pagegatge with our helpdesk software.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sat Dec 05, 2015 5:32 pm    Post subject: Reply with quote

Yes - with the getMAIL option, PageGate can watch for specific email messages and text message specific individuals or groups. There may be alternate ways, however. Does your HelpDesk package have the ablility to generate text files? the getASCII option is very powerful and allows the system to extract recipient and message info from any ASCII based file



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Creators of AutoPage Spillman CAD interface for PageGate
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