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Message not accepted sending to Verizon SMTP

 
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tim.wagner@bhsh.com



Joined: 25 Aug 2015
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PostPosted: Tue Aug 25, 2015 2:36 pm    Post subject: Message not accepted sending to Verizon SMTP Reply with quote

Attempting to text to Verizon cell phone. All messages fail in PageGate monitor with error that "message not accepted". This was working until 8/24/2015 mid day. Have added SPF record.


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PostPosted: Tue Aug 25, 2015 2:37 pm    Post subject: Reply with quote

If you would, please either post the connector 1 log or email it to support at notepage dot com so we can have a look at what's happening when you try to send those messages.



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PostPosted: Tue Aug 25, 2015 2:55 pm    Post subject: Reply with quote

To update the thread, after reviewing the logs and performing a basic connection test, it was determined that the issue is that the public IP address the PageGate server sits behind is on a blacklist.

You will need to determine which blacklists you're on. To do that, from the computer running the software, go to www.whatismyipaddress.com and get your public IP. Then click on the Blacklist Check option at the top of the page and run the test. Any list that has a red ! next to it is a list the IP address is on, so you'll want to go to each of those links and go through their provided lookup and removal steps. Once your IP is off of those blacklists, you can use direct SMTP from that system again.



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