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"Illegal Characters in Recipient Name" when renami

 
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mkomeara



Joined: 21 Aug 2015
Posts: 3
Location: Oklahoma

PostPosted: Fri Aug 21, 2015 4:15 pm    Post subject: "Illegal Characters in Recipient Name" when renami Reply with quote

My Solarwinds Orion system can do a Send Net Message to notify us of an alert it has generated. PageGate sees the message sent by Orion and sends text messages to the Group named in the alert that does the Send Net Message. For email notification, the Orion alert uses a Custom Property field containing an email address to send an email to an email distribution group via our email server. I would like to set Orion up to do the Send Net Message using the same distribution group name (in this case an email address) that it retrieves from the Custom Property field, but using the groupname@domain.com format for the Group name is rejected as having illegal characters in it.
The ability to use a Group name with a special character in it would save us having to duplicate sets of alerts for different groups of devices. I could set up one alert that sends to the appropriate group based on what is in the Custom Property field instead of setting up a completely different alert that points the Send Net Message at the Group name that's unique to PageGate. Both the email alert and the Send Net Message would be able to use the same name to generate their messages.

If necessary, please consider this a product enhancement request.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sat Aug 22, 2015 7:38 pm    Post subject: Reply with quote

No enhancement needed - you simply need to purchase the optional getMAIL module for PageGate



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Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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mkomeara



Joined: 21 Aug 2015
Posts: 3
Location: Oklahoma

PostPosted: Sat Aug 22, 2015 9:53 pm    Post subject: Reply with quote

We use PageGate to send text messages, and don't need to send email messages with it. How does the getMail module change the characters that are permitted for use in a Group name?


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Sun Aug 23, 2015 8:03 pm    Post subject: Reply with quote

If you would, please email your c:\PageGateData\Logs\*.log files from the Pagegate server to support at notepage dot com and give us an example of the error message.



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mkomeara



Joined: 21 Aug 2015
Posts: 3
Location: Oklahoma

PostPosted: Mon Aug 24, 2015 8:39 am    Post subject: Reply with quote

The logs have been sent along with error messages.


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