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dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Thu Mar 06, 2014 5:50 am    Post subject: Modem Reply with quote

Hi,

I have installed note page pro and then tried to configure the modem , the model number of the modem is "SIMAD0 GDT11" and i have connected the modem via serial cable to the system but the note page pro is not detecting the modem

I have connected the modem via hyper-terminal and then used the AT command and i got the reply as "ok".

what i have to do for detecting the modem in note page pro or the modem is supported by note page pro, can i get some models & names which is support by note page pro.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Mar 06, 2014 9:13 am    Post subject: Reply with quote

Just to go over the basics first, what COM port is the device installed to and what version of Windows are you using?



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dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Thu Mar 06, 2014 11:20 pm    Post subject: Reply with quote

hi,

I checked in both Windows Xp and windows 7 operating system,
after connecting the modem via serial cable, i checked in device manager it was detected in "com port 3".


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Mar 07, 2014 8:55 am    Post subject: Reply with quote

In NotePager Pro, go to Tools - Settings - Modem and set the Modem Port to 3, then try to send a test message and let us know what happens, please.



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dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Sun Mar 09, 2014 11:11 pm    Post subject: Reply with quote

Hi,

I have installed note page pro , in the first time configuration i have selected "modem" for configuration but note page pro is not detecting the modem and then i have changed in tools settings too but it is not detecting the modem . In my previous conversion i have said my modem model number too. can you tell me the list of modems which is supported by note page pro.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Mon Mar 10, 2014 8:18 am    Post subject: Reply with quote

Skip the "autodetect" - go to TOOLS -> SETTINGS -> MODEM and select Com Port 3



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Mar 10, 2014 8:22 am    Post subject: Reply with quote

We don't have a specific list of hardware but our clients have had better success with Multitech cellular modems.



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dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Mon Mar 10, 2014 11:59 pm    Post subject: Reply with quote

Hi Aaron,

I tried it but it is not detecting .


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dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Tue Mar 11, 2014 12:02 am    Post subject: Reply with quote

Hi Tech Support ,

Can you come in a web-ex session to check it and tell me whether the issue is with the modem or any thing else.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 11, 2014 7:25 am    Post subject: Reply with quote

Is this a USB modem? If so - you are likely having issues with the Windows USB-COM port drivers.

Try this:

Can you access the modem via Hyperterminal or PuTTY?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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