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Any have updated info on the ARCH?USA Mobility Setup?

 
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DKW 86



Joined: 19 Apr 2013
Posts: 2
Location: Decatur, AL

PostPosted: Fri Apr 19, 2013 1:50 pm    Post subject: Any have updated info on the ARCH?USA Mobility Setup? Reply with quote

We are experiencing bad connectivity issues. We keep getting a message that:
"Failure: Link to Arch Server timed out." Message may or may not go thru.
"Call to XXX-XXX-XXXX failed. XXX-XXX-XXXX is not an ARCH Pager."

We are an older Arch Customer, since 2001. We just started getting these messages back on our paging system in the last year. Customer Support form ARCH has been very very poor.

1) What is the exact server we are supposed to be using?
2) What is the dial number we are supposed to use for backup?




Last edited by DKW 86 on Fri Apr 19, 2013 3:08 pm; edited 1 time in total
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Apr 19, 2013 1:56 pm    Post subject: Reply with quote

What protocol and which program are you using to try to page your pagers?



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DKW 86



Joined: 19 Apr 2013
Posts: 2
Location: Decatur, AL

PostPosted: Fri Apr 19, 2013 3:06 pm    Post subject: Reply with quote

It is a home grown VB6 Product.
This is just a new effort at debugging the problem.

I just need to know the URL/IP Address to the Arch WCTP Server and the Dial-up Back number. This will allow me to make sure that they havent changed over the last 2 yeards since this program was last serviced.

Really i got the Arch Server from the List already, i Just need to verify the dial up information.


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PostPosted: Fri Apr 19, 2013 3:15 pm    Post subject: Reply with quote

The host for their WCTP server is wctp.arch.com/wctp and their primary TAP number, that we're aware of, is 800-250-6325



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