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sms not shown in proper language

 
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Mon Mar 25, 2013 10:57 am    Post subject: sms not shown in proper language Reply with quote

hi,
I am using notepager pro 3.
there is an issue. i have setup my sim device with system. through device software, message sent with proper language(english)
while when i send message through notepager, message sent succesfuly but on fone, message showing in question marks.
if i type (Hello)
it shows on cell fone (????)


i have tries many diffrnt settings but all in vain. plz help me.thanks


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Mar 25, 2013 11:00 am    Post subject: Reply with quote

If you would, go in to NotePager Pro and go to View - Dialer Log. Once there, click on the Clipboard button and paste the log in to a reply post, though you may want to edit out the cel phone numbers you're trying to contact. I'd like to see how NotePager Pro is passing the messages to the phone and what responses we're receiving from the phone.



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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 6:09 am    Post subject: Reply with quote

3/26/2013 3:50:24 PM Dialer Started
3/26/2013 3:51:43 PM ====================================
3/26/2013 3:51:43 PM Start connection to carrier: Jazz
3/26/2013 3:51:43 PM Connect using GSMAT protocol
3/26/2013 3:51:43 PM Setting communication parameters
3/26/2013 3:51:44 PM Attempting to reset modem
3/26/2013 3:51:57 PM Sent:AT<CR>
3/26/2013 3:51:58 PM Received:K<CR><LF>
3/26/2013 3:51:58 PM Modem reset
3/26/2013 3:51:59 PM Sent:AT+CMGF=1<CR>
3/26/2013 3:52:00 PM Received:<CR><LF>OK<CR><LF>
3/26/2013 3:52:00 PM Text delivery mode entered
3/26/2013 3:52:00 PM ------------------------------------------------
3/26/2013 3:52:00 PM Working on message to: Shami from: Orion
3/26/2013 3:52:00 PM Formatting message
3/26/2013 3:52:00 PM Message contained in a single packet
3/26/2013 3:52:00 PM Sending packet
3/26/2013 3:52:01 PM Sent:AT+CMGS="0321xxxxxxx"<CR>
3/26/2013 3:52:02 PM Received:<CR><LF>>
3/26/2013 3:52:03 PM Sent:Orion:hello farrukh<SUB>
3/26/2013 3:52:04 PM Received:<CR><LF><CR><LF>+CMGS: 117<CR><LF><CR><LF>OK<CR><LF>
3/26/2013 3:52:04 PM Packet sent successfully
3/26/2013 3:52:04 PM SUCCESSFUL To:Shami Frm:Orion Msg:hello farrukh
3/26/2013 3:52:04 PM Attempting to hang up modem
3/26/2013 3:52:12 PM Sent:AT<CR>
3/26/2013 3:52:16 PM Received:K<CR><LF>
3/26/2013 3:52:16 PM Attempting to hang up modem
3/26/2013 3:52:24 PM Sent:AT<CR>
3/26/2013 3:52:27 PM Received:K<CR><LF>
3/26/2013 3:52:28 PM Attempting to hang up modem
3/26/2013 3:52:35 PM Sent:AT<CR>
3/26/2013 3:52:39 PM Received:K<CR><LF>


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 26, 2013 2:36 pm    Post subject: Reply with quote

This is the actual text sent TO the modem: "hello farrukh"

What was received by the recipient?

MANY cellular modems have the character set and language set by default to the country of origin - the documentation with your specific device should clearly advise how to change this via AT commands



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 4:00 pm    Post subject: Reply with quote

there are only question marks , shown on reciepnt mobile screen.
????
like this.
while the sim device software works properly. when i send the message through sim device software. meassage shows on recipent cell phone in proper language.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 26, 2013 4:13 pm    Post subject: Reply with quote

RE: "when i send the message through sim device software. meassage shows on recipent cell phone in proper language"


This tells me that "device software" is inputting the commands required to change output language. Again, EVERY cellular modem I have worked with has documentation that describes how to set the language DEFAULTS - this must be done in order to effect the proper translation



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 4:35 pm    Post subject: Reply with quote

ok.
1)
I am using USB modem device for sim.
3G HSDPA Modem 3.5G
every sim is works properly with this software.
2)
i have tried different AT commands in(notepager pro) modem setting issued by the sim company, on their perticular websites.

message sent successfuly, but not shown in english. only ???? marks are shown.

please again guide me. what i have to do to resolve this issue.
is there any setting ? that i have to put in notepager pro settings?
or I have to contact celluler company? then what I have to ask ?

Thanks.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 26, 2013 5:04 pm    Post subject: Reply with quote

RE: "I am using USB modem device for sim.
3G HSDPA Modem 3.5G "

What is the USB Modem MANUFACTURER and MODEL number? There are hundreds of 3 and 3.5G HSPDA USB GSM cellular modems out there



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 5:18 pm    Post subject: Reply with quote

there is nothing typed on device accept.
HSDPA 3.5G wireless Modem
while in device manager, modem shows.
ZD Incorporated


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 26, 2013 5:29 pm    Post subject: Reply with quote

Sorry - I am unable to help with hardware specific diagnostics without knowing the specific hardware make and model

You should check with the firm that supplied the hardware - they may know which one it is



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 5:46 pm    Post subject: Reply with quote

RE: "that describes how to set the language DEFAULTS - this must be done in order to effect the proper translation"

Can you please describe how i can view or change the language setting of modem from device manager or any other place if there is no documents.

please advise me if there is any solution or trial for it. thanks


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 26, 2013 5:54 pm    Post subject: Reply with quote

1) DEACTIVATE the proprietary GSM device software (the one that you said successfully sent the message) - it reserves the COM port
2) OPEN the COM PORT the modem is installed on with Hyperterminal
3) Use AT commands (the SPECIFIC AT COMMAND required to change language settings id different for each make and model of device)



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Tue Mar 26, 2013 5:58 pm    Post subject: Reply with quote

thanks OzCom, I will try these setting in the morning in office and then I will confirm you, is it working or not.


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shami



Joined: 25 Mar 2013
Posts: 8
Location: Pakistan

PostPosted: Wed Mar 27, 2013 10:58 am    Post subject: Reply with quote

Thanks OzCom it is working after uninstall the GSM device software :)
Now it is Fine :)

Take Care :)


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed Mar 27, 2013 12:08 pm    Post subject: Reply with quote

I am glad we could help



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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