PageGate not sending SMS

[darklunar]

I'm having some trouble trying to figure out how to get PageGate SMS working again. We've had PageGate for a while now and the person who set it up is no longer working here anymore. Here is the setup we have right now:

Windows XP
PageGate 5
Multi-Tech CDMA Modem (http://reviews.cnet.com/search-results/multi-tech-multimodem-cdma/4505-5_7-31631419.html) connected by serial to PC.

I've used this command:
sendpage.exe michael WWB "testing"

No luck.

Not sure where to begin in diagnosing this problem. Much help would be appreciated! Thank you!

[Tech Support]

Based on the context of what you posted, I'm assuming that you're using PageGate's GetAscii module. If you look in the PageGate Admin under the Interfaces - GetAscii - Log, do you see any references to data being read in when you perform one of those commands?

Also, if you run the PageGate Monitor, what shows up as green in the list?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[darklunar]

Thank you for the reply.

Yes after I had typed in the command here is a snippet of the log related to it:
9/27/2012 1:56:55 PM ========================================
9/27/2012 1:56:55 PM Start connection to carrier: CDMA_Modem
9/27/2012 1:56:55 PM Connect using GSM protocol
9/27/2012 1:56:55 PM Setting communication parameters (115200,n,8,1)
9/27/2012 1:56:56 PM Attempting to reset modem
9/27/2012 1:57:08 PM Sent:AT<CR>
9/27/2012 1:57:08 PM Received:<CR><LF>OK<CR><LF>
9/27/2012 1:57:09 PM Modem reset
9/27/2012 1:57:09 PM Attempting to send dialer init string
9/27/2012 1:57:09 PM Sent:AT&FQ0V1X4&D2+MS=V22,0<CR>
9/27/2012 1:57:11 PM Received:<CR><LF>OK<CR><LF>
9/27/2012 1:57:11 PM Dialer init string sent
9/27/2012 1:57:11 PM Attempting to send carrier init string
9/27/2012 1:57:12 PM Sent:AT&FQ0V1X4&D2+MS=V22,0<CR>
9/27/2012 1:57:14 PM Received:<CR><LF>OK<CR><LF>
9/27/2012 1:57:14 PM Carrier init string sent
9/27/2012 1:57:14 PM Sent:AT+CMGF=1<CR>
9/27/2012 1:57:18 PM Received:<CR><LF>ERROR<CR><LF>
9/27/2012 1:57:18 PM Unable to enter text delivery mode, continuing anyway
9/27/2012 1:57:18 PM ----------------------------------------
9/27/2012 1:57:18 PM Working on message to: michael from: WWB
9/27/2012 1:57:18 PM Formatting message
9/27/2012 1:57:18 PM Message contained in a single packet
9/27/2012 1:57:18 PM Sending packet
9/27/2012 1:57:18 PM Sent:AT+CMGS="XXXXXXXXXX"<CR>
9/27/2012 1:57:21 PM Received:<LF>
9/27/2012 1:57:21 PM Sent:WWB:testing<CR><LF><SUB>
9/27/2012 1:57:22 PM Received:<SUB><CR><LF>+CMGS:18<CR><LF>OK<CR><LF>
9/27/2012 1:57:22 PM Packet sent successfully
9/27/2012 1:57:22 PM SUCCESSFUL Stn:1 To:michael Frm:WWB File:TMP15598.205 Msg:testing<13><10>
9/27/2012 1:57:22 PM Attempting to hang up modem
9/27/2012 1:57:29 PM Sent:AT<CR>
9/27/2012 1:57:30 PM Received:<CR><LF>OK<CR><LF>
9/27/2012 1:57:30 PM Modem hung up

Here is whats green in PageGate Monitor:
Server
Sched
GetAscii
Client
Connections

I'll be happy to provide settings or more log information if needed.

[Tech Support]

First, I edited out the phone number you were sending the message to. It's not against the rules or anything but this is a public forum and I'd hate for the phone number to be picked up by a spambot or something else like that.

Second, I don't think this will have any direct effect on the issue but you should change the init string in the carrier to AT+CSQ

Cellular modems don't use the standard modem AT command set, so having a standard AT init string passed isn't actually doing anything. AT+CSQ, however, is the cellular modem command to do a signal quality check before each message, which is useful information.

Third, it looks like the message was delivered by the modem... I'm assuming that the person never received the message?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[OzCom]

To add to what Tech Support said - you MUST ensure that the modem is using the English ASCII character set (this is NOT the default for that device). You should also suppress unsolicited network messages.

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[darklunar]

No the person never received the message.

Here is what my setting looks like for CDMA modem and Connector 1:

[OzCom]

As mentioned earlier - WRONG INITIALIZATION STRING. Replace the initialization string in the CONNECTOR with "AT+CSQ". Under the CARRIER, leave the init string field blank. Also - ensure that the device is set to use ENGLISH ASCII

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[darklunar]

Okay under "Connector1" I've set Init String to AT+CSQ and under Carrier left the init string blank. It seems to show the same message saying SUCCESSFUL etc but person still has not received text. I noted everyone saying that the modem must be set to use English ASCII so I looked up the commands for this particular modem:

ftp://ftp.multitech.com/wireless/GPS/S000294G-ATcommand.pdf

and found the command to set it to english:
"AT+WSCL=1,2"

I tried that under Connector1 Init String but that doesn't seem to work either.

I apologize not being familiar with this.

[OzCom]

OK - I suspect the issue is NOT PageGate:

1) STOP conenctor 1
2) Open Hyperterminal or PuTTY (PuTTY preferred)
3) Point it at that COM port and make sure the port speed is set to 115,200
4) Enter the following command - "AT+CSQ"
5) Tell us the result

Are you CERTAIN that this device is activated with Verizon or Sprint? You will have had to give the carrier the device MEID and be issued a cellular number to use in initial programming.

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

Actually, based on this line of the log:

9/27/2012 1:57:14 PM Sent:AT+CMGF=1<CR>
9/27/2012 1:57:18 PM Received:<CR><LF>ERROR<CR><LF>
9/27/2012 1:57:18 PM Unable to enter text delivery mode, continuing anyway

It looks like the cellular modem is experiencing a technical issue entering text delivery mode. I would recommend contacting MultiTech to try to resolve the issue.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[OzCom]

If you are finding the same result via HyperTerminal or PuTTY - then the issue is NOT with the sofware. Sounds more like an issue with the account at the wireless carrier

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[darklunar]

I had contacted Verizon and they had stated the line should be working normally. I went through Putty and here is the results:

> AT+CSQ
> +CSQ: 15, 99
>
> OK
> AT+CREG?
> +CREG:0,1

From these results, does this mean it has initiated connection with Verizon successfully? If so, then a hardware problem could be a possibility.

[OzCom]

I am not certain that the manual you references is the correct one for your modem. What is the EXACT MODEL of modem in use? (there is a sticker on the underside of the device - the info located there will assist with making sure we are on the same page)

[darklunar]

Sure. It is:

Model: MTCBA-C-N3-NAM