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Sprint Phones no longer Receiving Texts

 
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medicc21



Joined: 25 Mar 2011
Posts: 12

PostPosted: Wed May 09, 2012 1:46 pm    Post subject: Sprint Phones no longer Receiving Texts Reply with quote

Sirs,

We have PageGate v5.0, and have been using it for the past year without any issues until yesterday. Our Sprint setup will no longer send text messages. We are using the SNPP protocol from Sprint and the error message we are getting in the Monitor is "550 Authentication Failed. Logon not accepted."

All other carries are fine, and nothing has changed on our end. I even tried to reload the server and client software with no luck. Any help would be appreciated.

Thanks,

Michael Braccia Lt.
City of Mayfield Hts. Fire Dept.
michaelbraccia@mayfieldheights.org


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed May 09, 2012 1:55 pm    Post subject: Reply with quote

Since that's the response you're receiving, you'll need to contact the Sprint Enterprise Messaging people to ask them what the issue is. Their contact address is EnterpriseMessagingGateway@sprint.com

just let them know what credentials you're using and let them know that the credentials are being rejected and they should be able to resolve the issue.



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medicc21



Joined: 25 Mar 2011
Posts: 12

PostPosted: Wed May 09, 2012 1:58 pm    Post subject: Sprint Issue Reply with quote

Thanks, I do have a ticket open with them. They state nothing has changed, but they're looking into it. Thanks for the quick response.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Thu May 10, 2012 8:45 am    Post subject: Reply with quote

Are you already registered with Sprint? (have they issued you a login/PW)?



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Streamline Communications, LLC
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