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kent
Joined: 07 Sep 2005
Posts: 44
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 Posted: Mon Mar 05, 2012 10:18 am Post subject: Keep getting Module Stopped Errors |
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I am running PageGate 5.0.0.92 and have noticed that I have several Module Stopped Errors in the log. When it happens, it seems to be two dialers but the next time it may be two other dialers. There are no reported DB errors in the log. A restart of the PageGate service seems to resolve them temporarily. This has been running for a while on Windows 2880R2 server but I have just noticed these errors. Looks like it has been doing it at least since January.
Will upgrading to 5.0.0.95 resolve this? I did not see a release notes showing the difference between .92 and .95
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Mar 05, 2012 10:25 am Post subject: |
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| I'm not sure whether updating to build 95 will resolve the issue because I'm not entirely sure what the base issue is. If you would, please email the log files from the c:\pagegatedata\logs\ folder to support at notepage dot com and let me know the last date/time this happened so I can have a look. |
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kent
Joined: 07 Sep 2005
Posts: 44
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| Posted: Mon Mar 05, 2012 10:36 am Post subject: |
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| I have emailed the logs.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Mar 05, 2012 10:54 am Post subject: |
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Okay, having had a look at the logs, it looks like if you pass more than 10 messages in a single SNPP session to the Arch SNPP host, the host stops responding properly... or is responding with an error code the connectors don't know how to interpret, which is causing the connectors to stop and then PageGate issues a restart command to them. Unfortunately, the specific error or fault or process that's causing the stop isn't being recorded.
In any event, let's see if setting a message limit prevents the issue from showing up in the first place:
1) Open the PG Admin.
2) Go to the Carriers - Arch - Advanced section.
3) Set the Message limit at 9.
4) Click on Apply. |
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kent
Joined: 07 Sep 2005
Posts: 44
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| Posted: Mon Mar 05, 2012 11:20 am Post subject: |
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Thanks for the help. I have changed it to 9 and will see what happens.
Just to test, I did a manual SNPP session with telnet and did indeed get an error after 10 recipients. The error I received was
552 Max recipients exceeded for 2WAY
Should PageGate have interpreted this error?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Mar 05, 2012 11:47 am Post subject: |
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| Yes, it should have logged the error. I've filed a minor bug report on this. |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon Mar 05, 2012 12:28 pm Post subject: |
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Additionally - WCTP is far superior for Arch. SNPP is only supported by USAMobility as a holdover from acquiring smaller carriers._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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kent
Joined: 07 Sep 2005
Posts: 44
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| Posted: Mon Mar 05, 2012 12:48 pm Post subject: |
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Thanks for the tip.
Are you using usa mobility's WCTP?
I did use WCTP for them before but they had a major issue with WCTP a couple of years ago where I believe the responses were taking a very long time causing backups. I had TAP for failover, but the messages were never failed, they were just taking forever. Their tech support said to use SNPP until the problem is resolved. I'm not sure we were ever notified that it was resolved so I have just never switched back. I may look at changing them back to WCTP.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon Mar 05, 2012 1:16 pm Post subject: |
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wctp.arch.com/wctp
Port 80_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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kent
Joined: 07 Sep 2005
Posts: 44
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| Posted: Thu Mar 08, 2012 8:22 am Post subject: |
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I am still getting module stopped errors and occasionally a message gets stuck pending. A restart of the PageGate service will let the stuck message still go. I emailed log files yesterday, has tech support had a chance to look at them?
Today I changed to use WCTP with Arch/Usamobility but I am still getting module stopped errors.
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kent
Joined: 07 Sep 2005
Posts: 44
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| Posted: Wed Mar 14, 2012 9:38 am Post subject: |
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I have resolved this.
After noticing that it seemed to keep getting stuck on the same users I realized that in their EXTRA1,EXTRA2,EXTRA3, and EXTRA4 fields there were null values but there should have been empty string instead. This was the result of a syncing with a corporate phonebook that I have since modified.
According to the logs, the modules were stopping before the syncing started so I did not think that was the reason for the module stopping and stuck messages.
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