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Crash when configuring Modem

 
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Kedron



Joined: 10 Feb 2012
Posts: 4
Location: UK

PostPosted: Fri Feb 10, 2012 11:54 am    Post subject: Crash when configuring Modem Reply with quote

Hi I am a SolarWinds consultant and have a customer who is having problems with Note Pager Pro trying to configure his installed modem for SolarWinds Alerts.

Windows has given COM 3 to the modem and it seems to be installed ok. When trying to use the Modem configuration wizard it searches the COM ports 1... 2.... 3.... 4.... and then just crashes.

I have no experience with Note Pager, so looking for help....

Any ideas?

Thanks


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Feb 10, 2012 12:00 pm    Post subject: Reply with quote

Rather than let the modem wizard try to find the modem automatically, go in to Tools - Settings - Modem and manually set it to Modem Port 3, then apply that change.



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Kedron



Joined: 10 Feb 2012
Posts: 4
Location: UK

PostPosted: Fri Feb 10, 2012 12:03 pm    Post subject: Reply with quote

I will give it a try and let you know. many thanks


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Kedron



Joined: 10 Feb 2012
Posts: 4
Location: UK

PostPosted: Thu Feb 23, 2012 4:43 am    Post subject: Reply with quote

Sorry this has been so long in coming back to you.

When we set the com port manually we get:

Is the carrier setup correct? But the Modem and GSM device is also setup and working.

Any other ideas?

Thanks


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Feb 23, 2012 9:10 am    Post subject: Reply with quote

Kedron,

If you tried to attach something to your forum post, it didn't come through. What message are you receiving?



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Kedron



Joined: 10 Feb 2012
Posts: 4
Location: UK

PostPosted: Thu Feb 23, 2012 11:01 am    Post subject: Reply with quote

Hi

The message we get is the question; Is your Carrier set up correct?

But as I say; the Modem and GSM device is setup and working.

Thanks

Phil


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