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PHauck



Joined: 19 Apr 2010
Posts: 10
Location: Clermont County, OH
PostPosted: Mon Aug 29, 2011 9:46 am    Post subject: Sent messages in Reports Reply with quote
I am having complaints that messages are being delayed in being sent. I ran a Sent Message Report and see a Requested date and time and a Sent date and time. Is the Sent the time that it went from my server or the time it went from the carrier's server?
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Tech Support



Joined: 25 Aug 2003
Posts: 4382
PostPosted: Mon Aug 29, 2011 10:24 am    Post subject: Reply with quote
The Sent Date/Time is the time that it left your system. Unfortunately, we can't track a message beyond the point at which the carrier accepts it, so we don't have a way in the software of telling you when the carrier actually delivered that message to the device.



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PHauck



Joined: 19 Apr 2010
Posts: 10
Location: Clermont County, OH
PostPosted: Mon Aug 29, 2011 10:35 am    Post subject: Sent messages Reply with quote
That is what I thought but I wanted to be sure. But I am having a wide span (from 1 min to 10 min) from the request to the sent within one group for multiple carriers. Can the sent time be affected by anything other than the time it leaves the server?
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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon Aug 29, 2011 10:45 am    Post subject: Reply with quote
Hmm... there might be possible delivery troubles. Can you email all of the .log files from the c:\pagegatedata\logs\ folder to support at notepage dot com and let me know what date, time and recipients you're noticing the delivery delays with?



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