| View previous topic :: View next topic |
| Author |
Message |
james.woda
Joined: 01 Aug 2011
Posts: 6
Location: Lawrence County, Ohio
|
 Posted: Mon Aug 01, 2011 8:21 am Post subject: New ISP |
 |
|
I've looked through the forums for a few days and haven't been able to locate an answer to my problem so I apologize if this has already been answered.
I work for a 911 center and we just started using PageGate to send dispatch information to fire and EMS responders. Recently, the paging stopped. I found out today that a few days ago we changed our ISP and the email address we were using to send the messages is no longer available to us. I have a new address however after I change the SMTP settings the messages still aren't being sent. Can someone direct me to a help page or offer some kind of advice.
Thanks
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4382
|
| Posted: Mon Aug 01, 2011 8:49 am Post subject: |
|
|
Some ISPs block outbound SMTP traffic (block port 25).
A simple test to see if this is the case is to do the folowing:
1. On the PageGate computer, open a command prompt window (DOS window)
2. type: telnet notepage.com 25
3. If you don't get '220 qs1534.pair.com ESMTP posfix' back, then port 25 is blocked.
If it is blocked, then you will need to talk to your ISP about opening it. |
|
| Back to top |
|
james.woda
Joined: 01 Aug 2011
Posts: 6
Location: Lawrence County, Ohio
|
| Posted: Mon Aug 01, 2011 9:27 am Post subject: |
|
|
| That worked out fine. Port 25 is not blocked. I'm afraid that I am missing something in the setup. I think I've found the place for the smtp information. Is there supposed to be a place for the username and password for the new email address?
|
|
| Back to top |
|
OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
|
| Posted: Mon Aug 01, 2011 9:38 am Post subject: |
|
|
Are you using a relay server now?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
|
| Back to top |
|
james.woda
Joined: 01 Aug 2011
Posts: 6
Location: Lawrence County, Ohio
|
| Posted: Mon Aug 01, 2011 9:56 am Post subject: |
|
|
| Yes
|
|
| Back to top |
|
OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
|
| Posted: Mon Aug 01, 2011 9:58 am Post subject: |
|
|
OK
ADMIN -> CONNECTORS -> GLOBAL -> SMTP
Check "Relay all mail
Enter the IP of the relay server
Click apply_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
|
| Back to top |
|
|
