NotePage, Inc. Forum Index

Duplicate Messages

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support
View previous topic :: View next topic  
Author Message
crzyr3d



Joined: 11 Jun 2011
Posts: 8

PostPosted: Sat Jun 11, 2011 9:38 am    Post subject: Duplicate Messages Reply with quote

When sending a message directly from the NOTEPAGER PRO console, the recipient receives 4 texts messages (duplicates). The application is installed on a single server only. Not sure what other information you may need.

Thanks,
Sarah


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Jun 13, 2011 10:38 am    Post subject: Reply with quote

How many Windows users log in on that computer?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
crzyr3d



Joined: 11 Jun 2011
Posts: 8

PostPosted: Wed Jun 15, 2011 2:43 pm    Post subject: Reply with quote

eh 5 or less but not normally at the same time.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed Jun 15, 2011 2:49 pm    Post subject: Reply with quote

Hmm.... well, I've seen this happen before. Normally, this is caused when someone logs in to Windows, runs NotePager Pro and then switches users without closing the program or logging out.

As a result, there are multiple NotePager Pro engines running on the same system but they're all referencing the same database. So, when one user sends a message, the engines that are still running under the user profiles send the message as well. The best way to keep this from happening is to have either people completely log out from their Windows profile before switching users or make sure they close the program before they switch users.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
crzyr3d



Joined: 11 Jun 2011
Posts: 8

PostPosted: Thu Jun 23, 2011 9:36 am    Post subject: Reply with quote

I checked the services and I am the only user logged into the machine. Also i can email screen shots of task manager to show the running services if you'd like


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Jun 23, 2011 9:39 am    Post subject: Reply with quote

Based on the screenshots of the task manager that you sent, I can see two separate instances of both npp.exe and nppdial.exe. Since there are multiple instances running, that's why it's sending out multiple messages.

Close the program, then end the process/task on any npp.exe or nppdial.exe that remains in the list. Then run the program again and try to send a message, see if it just sends out one message... or, for someone reasons, if it starts multiple instances of the executables again.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
crzyr3d



Joined: 11 Jun 2011
Posts: 8

PostPosted: Thu Jun 23, 2011 11:34 am    Post subject: Reply with quote

Noticed that as well, reason why i sent it. I stopped the services and then started the app once again, this time it's only in there once. Messages have decreased from 4 dups down to 2 dups. We are making progress :-) Any other ideas?


Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Thu Jun 23, 2011 12:15 pm    Post subject: Reply with quote

You don't have NPP in the startup routine do you?



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
crzyr3d



Joined: 11 Jun 2011
Posts: 8

PostPosted: Thu Jun 23, 2011 3:33 pm    Post subject: Reply with quote

No. NPP is not in the startup.


Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin