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crzyr3d
Joined: 11 Jun 2011
Posts: 8
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 Posted: Sat Jun 11, 2011 9:38 am Post subject: Duplicate Messages |
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When sending a message directly from the NOTEPAGER PRO console, the recipient receives 4 texts messages (duplicates). The application is installed on a single server only. Not sure what other information you may need.
Thanks,
Sarah
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Jun 13, 2011 10:38 am Post subject: |
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| How many Windows users log in on that computer? |
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crzyr3d
Joined: 11 Jun 2011
Posts: 8
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| Posted: Wed Jun 15, 2011 2:43 pm Post subject: |
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| eh 5 or less but not normally at the same time.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Wed Jun 15, 2011 2:49 pm Post subject: |
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Hmm.... well, I've seen this happen before. Normally, this is caused when someone logs in to Windows, runs NotePager Pro and then switches users without closing the program or logging out.
As a result, there are multiple NotePager Pro engines running on the same system but they're all referencing the same database. So, when one user sends a message, the engines that are still running under the user profiles send the message as well. The best way to keep this from happening is to have either people completely log out from their Windows profile before switching users or make sure they close the program before they switch users. |
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crzyr3d
Joined: 11 Jun 2011
Posts: 8
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| Posted: Thu Jun 23, 2011 9:36 am Post subject: |
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| I checked the services and I am the only user logged into the machine. Also i can email screen shots of task manager to show the running services if you'd like
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Jun 23, 2011 9:39 am Post subject: |
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Based on the screenshots of the task manager that you sent, I can see two separate instances of both npp.exe and nppdial.exe. Since there are multiple instances running, that's why it's sending out multiple messages.
Close the program, then end the process/task on any npp.exe or nppdial.exe that remains in the list. Then run the program again and try to send a message, see if it just sends out one message... or, for someone reasons, if it starts multiple instances of the executables again. |
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crzyr3d
Joined: 11 Jun 2011
Posts: 8
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| Posted: Thu Jun 23, 2011 11:34 am Post subject: |
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| Noticed that as well, reason why i sent it. I stopped the services and then started the app once again, this time it's only in there once. Messages have decreased from 4 dups down to 2 dups. We are making progress :-) Any other ideas?
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Jun 23, 2011 12:15 pm Post subject: |
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You don't have NPP in the startup routine do you?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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crzyr3d
Joined: 11 Jun 2011
Posts: 8
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| Posted: Thu Jun 23, 2011 3:33 pm Post subject: |
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| No. NPP is not in the startup.
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