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jcc2500



Joined: 12 Mar 2010
Posts: 5
PostPosted: Tue May 24, 2011 9:23 am    Post subject: Messages not sent after upgrade Reply with quote
Upgraded Pagegate Client from 4 to 5. Client sees the database, but all attempts to send messages are bad. Keep getting error: 555 5.5.4 22parameter unrecognized <13><10>.
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Tech Support



Joined: 25 Aug 2003
Posts: 4382
PostPosted: Tue May 24, 2011 10:07 am    Post subject: Reply with quote
What log are you seeing that in and can you either post it or email it to support at notepage dot com so I can see it in context?



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jcc2500



Joined: 12 Mar 2010
Posts: 5
PostPosted: Tue May 24, 2011 10:17 am    Post subject: Reply with quote
/24/2011 9:52:59 AM Working on message to: jimmie911 from: Console 22
5/24/2011 9:52:59 AM Formatting message
5/24/2011 9:52:59 AM Message contained in single packet
5/24/2011 9:52:59 AM Trying host: 10.1.4.6
5/24/2011 9:53:00 AM Connected to: 10.1.4.6
5/24/2011 9:53:00 AM Received:220 scalix1.jcgov.johnstonnc.pri ESMTP Scalix SMTP Relay 11.4.5.13150; Tue, 24 May 2011 09:52:59 -0400 (EDT)<13><10>
5/24/2011 9:53:00 AM Sent:Ehlo johnstonnc.com<13><10>
5/24/2011 9:53:00 AM Received:250-scalix1.jcgov.johnstonnc.pri Hello cadpaging.jcgov.johnstonnc.pri [10.1.6.252], pleased to meet you<13><10>
5/24/2011 9:53:00 AM Received:250-AUTH PLAIN DIGEST-MD5 LOGIN CRAM-MD5 GSSAPI<13><10>
5/24/2011 9:53:00 AM Received:250-AUTH=LOGIN<13><10>
5/24/2011 9:53:01 AM Received:250-DSN<13><10>
5/24/2011 9:53:01 AM Received:250 8BITMIME<13><10>
5/24/2011 9:53:01 AM Sent:Mail From:<Console 22@johnstonnc.com><13><10>
5/24/2011 9:53:01 AM Received:250 Console 22@johnstonnc.com... Sender ok<13><10>
5/24/2011 9:53:01 AM Sent:Rcpt To:<9196289623@vtext.com><13><10>
5/24/2011 9:53:01 AM Received:555 5.5.4 22 parameter unrecognized<13><10>
5/24/2011 9:53:01 AM Closing connection
5/24/2011 9:53:01 AM Sent:Quit<13><10>
5/24/2011 9:53:01 AM Disconnected
5/24/2011 9:53:01 AM Message not accepted
5/24/2011 9:53:01 AM Permanent failure. Message will not be retried
5/24/2011 9:53:01 AM FAILED Stn:10 To:jimmie911 Frm:Console 22 Msg:test from console 22 cadpaging
5/24/2011 9:56:08 AM ========================================
5/24/2011 9:56:08 AM Start connection to carrier: Verizon
5/24/2011 9:56:08 AM Sending via SMTP
5/24/2011 9:56:08 AM ----------------------------------------
5/24/2011 9:56:08 AM Working on message to: jimmie911 from: Console 22
5/24/2011 9:56:08 AM Formatting message
5/24/2011 9:56:08 AM Message contained in single packet
5/24/2011 9:56:08 AM Trying host: 10.1.4.6
5/24/2011 9:56:08 AM Connected to: 10.1.4.6
5/24/2011 9:56:08 AM Received:220 scalix1.jcgov.johnstonnc.pri ESMTP Scalix SMTP Relay 11.4.5.13150; Tue, 24 May 2011 09:56:07 -0400 (EDT)<13><10>
5/24/2011 9:56:08 AM Sent:Ehlo johnstonnc.com<13><10>
5/24/2011 9:56:08 AM Received:250-scalix1.jcgov.johnstonnc.pri Hello cadpaging.jcgov.johnstonnc.pri [10.1.6.252], pleased to meet you<13><10>
5/24/2011 9:56:08 AM Received:250-AUTH PLAIN DIGEST-MD5 LOGIN CRAM-MD5 GSSAPI<13><10>
5/24/2011 9:56:09 AM Received:250-AUTH=LOGIN<13><10>
5/24/2011 9:56:09 AM Received:250-DSN<13><10>
5/24/2011 9:56:09 AM Received:250 8BITMIME<13><10>
5/24/2011 9:56:09 AM Sent:Mail From:<Console 22@johnstonnc.com><13><10>
5/24/2011 9:56:09 AM Received:250 Console 22@johnstonnc.com... Sender ok<13><10>
5/24/2011 9:56:09 AM Sent:Rcpt To:<9196289623@vtext.com><13><10>
5/24/2011 9:56:09 AM Received:555 5.5.4 22 parameter unrecognized<13><10>
5/24/2011 9:56:09 AM Closing connection
5/24/2011 9:56:09 AM Sent:Quit<13><10>
5/24/2011 9:56:09 AM Disconnected
5/24/2011 9:56:09 AM Message not accepted
5/24/2011 9:56:09 AM Permanent failure. Message will not be retried
5/24/2011 9:56:09 AM FAILED Stn:10 To:jimmie911 Frm:Console 22 Msg:Test 2 from Console 22 as cadpaging
5/24/2011 9:59:13 AM Unable to synchronize time with scheduler. Using local time.
5/24/2011 9:59:14 AM Module Stopped
5/24/2011 10:04:29 AM Module Started
5/24/2011 10:04:36 AM Time synchronized with scheduler
5/24/2011 10:05:49 AM ========================================
5/24/2011 10:05:49 AM Start connection to carrier: Verizon
5/24/2011 10:05:49 AM Sending via SMTP
5/24/2011 10:05:49 AM ----------------------------------------
5/24/2011 10:05:49 AM Working on message to: jimmie911 from: Console 22
5/24/2011 10:05:49 AM Formatting message
5/24/2011 10:05:49 AM Message contained in single packet
5/24/2011 10:05:49 AM Trying host: 10.1.4.6
5/24/2011 10:05:49 AM Connected to: 10.1.4.6
5/24/2011 10:05:50 AM Received:220 scalix1.jcgov.johnstonnc.pri ESMTP Scalix SMTP Relay 11.4.5.13150; Tue, 24 May 2011 10:05:50 -0400 (EDT)<13><10>
5/24/2011 10:05:50 AM Sent:Ehlo johnstonnc.com<13><10>
5/24/2011 10:05:50 AM Received:250-scalix1.jcgov.johnstonnc.pri Hello cadpaging.jcgov.johnstonnc.pri [10.1.6.252], pleased to meet you<13><10>
5/24/2011 10:05:50 AM Received:250-AUTH PLAIN DIGEST-MD5 LOGIN CRAM-MD5 GSSAPI<13><10>
5/24/2011 10:05:50 AM Received:250-AUTH=LOGIN<13><10>
5/24/2011 10:05:50 AM Received:250-DSN<13><10>
5/24/2011 10:05:50 AM Received:250 8BITMIME<13><10>
5/24/2011 10:05:50 AM Sent:Mail From:<Console 22@johnstonnc.com><13><10>
5/24/2011 10:05:51 AM Received:250 Console 22@johnstonnc.com... Sender ok<13><10>
5/24/2011 10:05:51 AM Sent:Rcpt To:<9196289623@vtext.com><13><10>
5/24/2011 10:05:51 AM Received:555 5.5.4 22 parameter unrecognized<13><10>
5/24/2011 10:05:51 AM Closing connection
5/24/2011 10:05:51 AM Sent:Quit<13><10>
5/24/2011 10:05:51 AM Disconnected
5/24/2011 10:05:51 AM Message not accepted
5/24/2011 10:05:51 AM Permanent failure. Message will not be retried
5/24/2011 10:05:51 AM FAILED Stn:10 To:jimmie911 Frm:Console 22 Msg:Test 3 from console 22 on cadpaging
5/24/2011 10:20:15 AM ========================================
5/24/2011 10:20:15 AM Start connection to carrier: Verizon
5/24/2011 10:20:15 AM Sending via SMTP
5/24/2011 10:20:15 AM ----------------------------------------
5/24/2011 10:20:15 AM Working on message to: jimmie911 from: Console 22
5/24/2011 10:20:15 AM Formatting message
5/24/2011 10:20:15 AM Message contained in single packet
5/24/2011 10:20:15 AM Trying host: 10.1.4.6
5/24/2011 10:20:15 AM Connected to: 10.1.4.6
5/24/2011 10:20:16 AM Received:220 scalix1.jcgov.johnstonnc.pri ESMTP Scalix SMTP Relay 11.4.5.13150; Tue, 24 May 2011 10:20:16 -0400 (EDT)<13><10>
5/24/2011 10:20:16 AM Sent:Ehlo johnstonnc.com<13><10>
5/24/2011 10:20:16 AM Received:250-scalix1.jcgov.johnstonnc.pri Hello cadpaging.jcgov.johnstonnc.pri [10.1.6.252], pleased to meet you<13><10>
5/24/2011 10:20:16 AM Received:250-AUTH PLAIN DIGEST-MD5 LOGIN CRAM-MD5 GSSAPI<13><10>
5/24/2011 10:20:16 AM Received:250-AUTH=LOGIN<13><10>
5/24/2011 10:20:16 AM Received:250-DSN<13><10>
5/24/2011 10:20:16 AM Received:250 8BITMIME<13><10>
5/24/2011 10:20:17 AM Sent:Mail From:<Console 22@johnstonnc.com><13><10>
5/24/2011 10:20:17 AM Received:250 Console 22@johnstonnc.com... Sender ok<13><10>
5/24/2011 10:20:17 AM Sent:Rcpt To:<9196289623@vtext.com><13><10>
5/24/2011 10:20:17 AM Received:555 5.5.4 22 parameter unrecognized<13><10>
5/24/2011 10:20:17 AM Closing connection
5/24/2011 10:20:17 AM Sent:Quit<13><10>
5/24/2011 10:20:17 AM Disconnected
5/24/2011 10:20:17 AM Message not accepted
5/24/2011 10:20:17 AM Permanent failure. Message will not be retried
5/24/2011 10:20:17 AM FAILED Stn:10 To:jimmie911 Frm:Console 22 Msg:Test 4 from console 22 on cadpaging<13><10>
5/24/2011 10:32:00 AM Log ping...
5/24/2011 10:34:42 AM ========================================
5/24/2011 10:34:42 AM Start connection to carrier: NationalNetwork
5/24/2011 10:34:42 AM Connect using SNPP protocol
5/24/2011 10:34:43 AM Connected to Host (www.iwarn.com:444)
5/24/2011 10:34:44 AM Received:220 omega1.iwarn.com OmegaMail 2.9.3 SNPP Ready<13><10>
5/24/2011 10:34:44 AM SNPP Session Started
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Tech Support



Joined: 25 Aug 2003
Posts: 4382
PostPosted: Tue May 24, 2011 10:24 am    Post subject: Reply with quote
In the Client, go to File - Setup. Is the value in the Sender's Name field a static value or is it set to %LoginName% ?

The reason I ask is that your sender's name is currently "Console 22" and the space between Console and 22 will cause problems with the SMTP transaction. In the Sender's Name field, enter in a static value of: Console22



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jcc2500



Joined: 12 Mar 2010
Posts: 5
PostPosted: Tue May 24, 2011 10:29 am    Post subject: Reply with quote
That corrected the problem. I knew it would be something simple because it was working on other computers. Thanks for your help.
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