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ioweccmgr



Joined: 25 Nov 2009
Posts: 5

PostPosted: Tue Nov 09, 2010 11:03 am    Post subject: Droid phones Reply with quote

We use Page Gate interfaced to our CAD system to notify volunteer firefighters in case they are not close to their radio pagers at the time of a dispatch. Recently three of our firemen switched to Droid phones. They're telling me that in the last week or so they still get the pages but only the first 30 or 40 characters. Others in the same paging group with the same carrier but different devices are still getting full pages. Has anyone else had this problem and if so, how did you fix it?



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willmo



Joined: 15 Mar 2011
Posts: 4

PostPosted: Tue Mar 15, 2011 9:51 am    Post subject: Reply with quote

I am in the same boat...

I am getting reports of text messages being cut off.

This what the user should have received that is sent automatically from our CAD system for a Dwelling Fire:
E911:T3211_DWELLING_(Upper Deerfield)51 Vilms ST / LEYS RESD_2011-03-14 19:12:28_

This is what they got:
(Upper Deerfield)51 Vilms ST / LEYS RESD_2011-03-14 19:12:28_

The E911:T3211_DWELLING_ is cut of the message they are recieving.

This is not a system wide issue. Do you know of any issues with Verizon or Droid. All of the users that have reported the above issue have Verizon Android Phones.


Thanks

Will



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Will Mosley
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Cumberland County Emergency Management
637 Bridgeton Ave.
Bridgeton, New Jersey 08302
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willmo



Joined: 15 Mar 2011
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PostPosted: Tue Mar 15, 2011 10:21 am    Post subject: Reply with quote

The Verizon phones are Droid X & RSD2. I have not recieved any for other phones or carriers.

Will



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Will Mosley
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Cumberland County Emergency Management
637 Bridgeton Ave.
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Business # (856) 455-8526 ext. 491
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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Mar 15, 2011 11:14 am    Post subject: Reply with quote

What protocol are you using to deliver? SMS (via attached cellular modem) or SMTP (10digit@vtext.com)? MAYBE it is because the way the Android OS dsplays the SUBJECT (and sometimes the first line of the message as a subject) - if they select that message - does the rest appear?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Creators of AutoPage Spillman CAD interface for PageGate
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Mar 15, 2011 11:16 am    Post subject: Reply with quote

The last time I ran into this, it was related to the SMTP protocol and how Verizon handles it. What you'll want to do is set the Max Chars field in the Carrier to 160.



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Franklin_NH07



Joined: 26 Apr 2011
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PostPosted: Tue Apr 26, 2011 8:03 pm    Post subject: Reply with quote

New to the forums guys but we're having the same issues, anything before ( )'s gets cut off, only with DROID users


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Apr 26, 2011 8:43 pm    Post subject: Reply with quote

Also - make sure "Drop non printable characters" is checked in the carrier



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Franklin_NH07



Joined: 26 Apr 2011
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PostPosted: Tue Apr 26, 2011 8:45 pm    Post subject: Reply with quote

I'm assuming these are settings within note pager?


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Tue Apr 26, 2011 8:51 pm    Post subject: Reply with quote

Are you using PageGate or NotePager Pro? (2 different software packages)



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Franklin_NH07



Joined: 26 Apr 2011
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PostPosted: Tue Apr 26, 2011 8:52 pm    Post subject: Reply with quote

Note pager pro


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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Tue Apr 26, 2011 9:03 pm    Post subject: Reply with quote

OK - In NotePager Pro

RECIPIENTS -> EDIT



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Franklin_NH07



Joined: 26 Apr 2011
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PostPosted: Tue Apr 26, 2011 9:04 pm    Post subject: Reply with quote

Thanks, i'll give that a try tomorrow at the FH


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed May 04, 2011 11:11 am    Post subject: Reply with quote

Any update???



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Franklin_NH07



Joined: 26 Apr 2011
Posts: 5

PostPosted: Wed May 04, 2011 11:13 am    Post subject: Reply with quote

I didn't see that as an option, however, I did some troubleshooting and it appeared that anytime we used parenthesis or brackets anything before would get cut off but I did the same testing the other day and it went through just fine, odd


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ioweccmgr



Joined: 25 Nov 2009
Posts: 5

PostPosted: Fri Jan 27, 2012 12:01 pm    Post subject: Reply with quote

We ended up getting around this by having each Droid user create a gmail account and integrate the mail account to the phone. Then, instead of sms/smtp we choose "email" in the settings and give it the gmail address. It's a little clumsy but so far it has worked for everyone who has done it.



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