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shawnd123
Joined: 05 Jan 2011
Posts: 4
Location: Colorado Springs, CO
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 Posted: Wed Jan 05, 2011 2:34 pm Post subject: Duplicate text pages using SMTP and Verizon |
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| I am having a strange issue sending text pages out to Verizon phones setup using SMTP. The device is receiving 2 text pages at the same time. We have ATT phones also setup using SMTP but they are only receiving 1 original page. Can't figure out with this is happening with my Verizon devices.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Jan 05, 2011 3:08 pm Post subject: |
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| Hmm... that's odd. Are you using the PageGate Client to send the messages? |
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shawnd123
Joined: 05 Jan 2011
Posts: 4
Location: Colorado Springs, CO
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| Posted: Wed Jan 05, 2011 4:08 pm Post subject: |
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| I have sent them from the pagegate interface (clicking user and selecting send page) also by using our web interface..... As far as I can tell ATT and Verizon are set the same, SMTP, same port number...etc..
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Jan 05, 2011 4:24 pm Post subject: |
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... this is very, very odd.
Can you email me the pgdialX.log files from the c:\pagegatedata\logs\ folder on the server and give me the date/time of one of the duplicated Verizon messages? |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Wed Jan 05, 2011 4:30 pm Post subject: |
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Are you sending the message(s) to a group of groups? I have seen this when a message is sent to 2 groups and a particular recipient is a member of both groups. Like Tech Support mentioned, the PGDialX logs will clearly show if this is the case_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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shawnd123
Joined: 05 Jan 2011
Posts: 4
Location: Colorado Springs, CO
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| Posted: Wed Jan 05, 2011 4:53 pm Post subject: |
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| I am using the same user, my test user and changing between verizon and att, I have 2 test phone... Emailed the log. I can post up here also if needed.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Jan 05, 2011 4:56 pm Post subject: |
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| I suppose it would help if I'd posted the address to send to - support at notepage dot com |
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shawnd123
Joined: 05 Jan 2011
Posts: 4
Location: Colorado Springs, CO
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| Posted: Wed Jan 05, 2011 5:06 pm Post subject: |
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| sent it to tech@notepage, is that no good?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Jan 05, 2011 5:17 pm Post subject: |
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| Ah, that address will work just fine. I got your email and will have a look at it in the morning. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Jan 06, 2011 11:24 am Post subject: |
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| Okay, I had a chance to look at your log and replied with a more detailed response via email but I also wanted to follow up with a post here. From what I can see, each transaction was only completed once to your Mail Server. Basically, PageGate is handing the mail server 1 copy of the message to send. The mail server is then delivering 2 copies and I don't know why it would. |
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stueyneumann
Joined: 13 Dec 2003
Posts: 43
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| Posted: Mon Feb 07, 2011 4:09 pm Post subject: Re: Duplicate text pages using SMTP and Verizon |
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[quote="shawnd123"]I am having a strange issue sending text pages out to Verizon phones setup using SMTP. The device is receiving 2 text pages at the same time. We have ATT phones also setup using SMTP but they are only receiving 1 original page. Can't figure out with this is happening with my Verizon devices.[/quote]
I am having the same exact issue. Sending to a indivual recip.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Feb 07, 2011 4:27 pm Post subject: |
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| Well, if you would, please email all of the .log files from the PageGate Logging folder (check the Admin under Program - Settings, if you're not sure which directory PageGate is logging to) to support at notepage dot com |
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