getmail error

[cadmaster]

Hello...

I've got a dispatch server trying to send smtp messages to pagegate and I'm getting this error in the getmail log.

10/6/2010 9:32:01 AM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
10/6/2010 9:32:01 AM < New SMTP Connection (1) Requested from 10.0.50.171
10/6/2010 9:32:01 AM > 220 abc.com PageGate SMTP Server Ready
10/6/2010 9:32:02 AM - Socket Error # 10054
Connection reset by peer.
10/6/2010 9:32:02 AM < SMTP Connection Disconnected

Is this an issue on pagegate or the server sending to pg? Does anyone have any recommendations?

Thanks in advance, Harry

[Tech Support]

Harry,

Well, in real terms, the 10054 Socket error only happens when the existing connection is forcibly closed by the remote host (the sending system). Now, this can happen if something on the remote host suddenly stops, the host is rebooted, the network interface is disabled or the remote host uses a hard close command. Now, it's also possible that the error can happen if the connection was broken due to something on the remote system detecting a failure while the SMTP operation is in progress.

So, having said all of that, if I had to take a guess, the remote host is issuing a hard close command for whatever reason. Either that or you have multiple SMTP Server services running on the PageGate system.

There are two things on the PG System I'd like you to check. First, browse into the PageGate program directory, go into the properties of the pggmail.exe file, go under the Version tab, and tell me what file version you're using.

Second, check your Services list in Windows for the Microsoft SMTP Service and let me know if it's present, enabled, or disabled.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[cadmaster]

pggmail.exe version 5.0.0.93

Microsoft SMTP Service not present

[Tech Support]

Hmm... well, based on everything that I've seen so far, the remote/sending system is terminating the connection and that's what's generating the error. Not too sure what to tell you as to how to fix it, though.

However, just to make sure I haven't missed anything, there's a manual test I'd like you to run from both the PageGate Server and from another computer on the same LAN as the PageGate Server:

1) In Windows, go to Start - Run.

2) In the Run line, type the following and hit enter: command

3) In the command prompt, type the following commands and hit enter after each of them:

telnet <PageGateComputerIP> 25

At this point, it will initiate an SMTP session with the PageGate Server:

Received: 220 Response

Type: ehlo yourdomain
Example: ehlo whatever.com

Received: 250 Response

Type: Mail From: yourname@yourdomain
Example: Mail From: support@whatever.com

Received: 250 Response

Type: Rcpt To: recipient@getmaildomain
Note: The part before the @ needs to match a recipient's name in PageGate. Also, the part after the @ needs to match the "Local Domain" field in the settings of the GetMail module.
Example: Rcpt To: notification@paging.whatever.com

Received: 250 Response

Type: DATA

Received: 250 Response

Type: The content of your test message.
Type: .

Received: 250 Response.

Type: QUIT

Received: 221 Disconnect Response

Let me know if it breaks at any point during the manual SMTP session tests, please.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[cadmaster]

Ok, once I was able to get the rcpt to correct, it appeared to go through...

It says the recipient is getting rejected, but its there and getmail checked.

[Tech Support]

Well, at least we've verified that the GetMail and PageGate can go through the SMTP sequence and process messages, which definitely means that your sending system is what's generating the socket error.

Also, with regards to the recipient being rejected, can you email the C:\pagegatedata\logs\pggmail.log file to support at notepage dot com?

_________________
Tech Support
support@notepage.com
http://www.notepage.net