TAP FAILOVER CARRIER SENDING WRONG NUMBER WHEN SMTP FAILS

[hobgoolw]

This is a bizarre situation, so bare with me while I share the details:

James City County VA 911 is using Page Gate version 5.0

A subscriber recently (a few weeks ago) requested a change in his record to redirect all pages to his Verizon personal cell phone instead of his Verizon business cell phone. For the sake of discussion, let's pretend that his work cell number is (757) 555-5555. His personal number is (757) 999-9999. His subscriber record currently reflects (757) 999-9999. I generated a report of all subscribers and searched for his work number (757) 555-5555 to make sure it was gone and not accidently assigned to a different user by mistake. This number was not found, which is what I expected.

The carrier for this subscriber is VERIZON_WIRELESS_SMTP using the SMTP protocol obviously. On the Advanced TAB, I have a FAILOVER carrier set up as VERIZON_WIRELESS_TAP which uses the TAP protocol. Occasionally the SMTP protocol fails for whatever reason and the Verizon_Wireless_TAP kicks in to make an attempt to deliver the page request to Verizon using the TAP protocol.

When this happens, I can see this subscriber's original cell number (his work phone) (757) 555-5555 being paged via the TAP protocol instead of the (757) 999-9999. SMTP always uses the correct number (757) 999-9999.

There are no subscribers listed for Verizon_Wireless_TAP. It is strictly used as a FAILOVER carrier for Verizon_Wireless_SMTP.

So where is this (757) 555-5555 hiding and in such a way that I can't see it anywhere? Obvously Page Gate still has a record of it somewhere. Is my understanding of how a FAILOVER Carrier should work incorrect? Once upon a time, before version 5.0, we used FAILOVER Recipients but were hoping that the FAILOVER Carrier concept would simplify maintenance of this database.

Thanks in advance for any assistance on this.

_________________
Bill Hobgood

[OzCom]

Go into that recipient in admin - Select Verizon Wireless TAP as his primary carrier and enter his new number as the ID - APPLY the changes.
NOW, change his primary carrier back to Verizon Wireless SMTP and ensure the correct device email addres is there. Apply the change.

Logic: When the carrier changes from an SMTP to another protocol, the database behind PG has a different field to hold the record. The steps above merely ensure that each field has the proper data.

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[hobgoolw]

Aaron, once again you are the man. After stepping through your instructions, I could see the old number and then changed it and applied the new number. I double-checked everything and all is good.

I think I have my work cut out for me today to check about 200 other subscribers to make sure the same issue doesn't exist with them.

Thanks Aaron.

Bill

_________________
Bill Hobgood

[OzCom]

Try either exporting the recipients to a file, making the changes, and importing again. Either that, or opening pagegate.mdb with MS Access and modifying the user table

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[hobgoolw]

Will do Aaron. Thanks again.

_________________
Bill Hobgood