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ap098
Joined: 03 Dec 2009
Posts: 10
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 Posted: Thu Dec 03, 2009 2:47 pm Post subject: Rogers Canada - Modem switched off? |
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We use Notepager Pro v3, and I have been using the TAP protocal for paging out Rogers Canada users. As of yesterday, none of my messages go through at all.
We were sent a letter about 2 years ago, warning that Rogers were going to be switching off their modem service. I presume that is what has happened. Can anyone confirm this?
I have tried using the STMP option, but it is not time sensitive, and therefore no use to our office.
I went through the connection wizard, and SNPP is not available on our connection. I do not see a Rogers option for WCTP.
Does anyone have a suggestion for an alternative service that would work for paging Rogers customers, or if there is a WCTP option that is not listed on the website?
Thank you!
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Dec 03, 2009 2:50 pm Post subject: |
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| The Rogers TAP host is down today, though they haven't givenan ETA on getting it fixed. Aside from TAP, the only other protocol they support is SMTP. |
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Thu Dec 03, 2009 2:51 pm Post subject: |
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| Permanently down, or just temporarily? We tried customer service, and they know nothing.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Dec 03, 2009 3:10 pm Post subject: |
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| Temporarily as far as I've been told. |
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Thu Dec 03, 2009 3:12 pm Post subject: |
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| Ok,thank you
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Fri Jul 16, 2010 12:38 pm Post subject: |
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We are having the same issues again with Rogers not working.
Does anyone have contact information for someone at Rogers who handles their modems? I have tried customer service, but they have no idea.
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so_
Joined: 16 Jul 2010
Posts: 2
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| Posted: Fri Jul 16, 2010 1:27 pm Post subject: Last messages from Rogers Canada TAP gateway as of July 14th |
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I haven't received any messages sent to the TAP gateway after July 14th.
Although on July 16th at 02:57 I received about 15 blank messages from it, any contact info at the Rogers end would be useful.
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Fri Jul 16, 2010 1:36 pm Post subject: |
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| I have had the same complaint for agents at the office. They recieve a blank message around 5 hours after it was sent.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Fri Jul 16, 2010 2:24 pm Post subject: |
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Due to the fact that they are ending support for their publicly available TAP modems, your alternatives are sither SMTP (Email - not as reliable) or adding a cellular modem to your package and sending the messages as true MO-MT (Mobile Originated - Mobile Terminated) SMS messages._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Fri Jul 16, 2010 2:32 pm Post subject: |
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I am aware that Rogers will be ending their publicly available TAP, but we have not had any indication of when this will be! We got notification a number of years ago, but nothing since. If anyone has information on when this will happen, it would be greatly appreciated.
I am aware of the email to text msg service. However, it costs both Fido and Rogers users $5 extra per month for these msgs to be pushed directly to their phones. Otherwise they are sent a msg telling them they have an email to text msg, and have to text back 'read' to access it. This will not work for our purposes.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Fri Jul 16, 2010 2:38 pm Post subject: |
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Which is why I suggested the CELLULAR MODEM option. We have installed hundreds of these across the US and Canada with pageGate versions and have had excellent luck_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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ap098
Joined: 03 Dec 2009
Posts: 10
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| Posted: Fri Jul 16, 2010 2:46 pm Post subject: |
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| So how much does it cost to get this cellular modem system?
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Fri Jul 16, 2010 2:47 pm Post subject: |
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Please send your contact details offlist_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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so_
Joined: 16 Jul 2010
Posts: 2
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