First Time User

[amsvcs]

We are setting up Notepage Pro for the first time, I have already called my internet provider and they informed port 25 is open, and my Primary and Secondary DNS has been verified, however i can only get as far as the connection wizard..when it runs the SMTP test it fails..and then the SNPP and WCTP only show up as testing and neither passes or fails. We are a small Answering Service business that would like to be able to set this up in order to page our clients such as Doctors and Service Technicians, Please let me know what I am doign wrong and how to get this program up and running...we are not using the trial version, we've already purchased and registered our product, I am using windows vista and also when I tried to use the command prompt and do what you mentioned in other forum posts and it wont recognize the telnet as a valid command

[Tech Support]

If you would, before we get into the configuration, please run this test:

1) In Windows, go to Start - Run.

2) In the Run line, type the following and click OK: command

3) In the command prompt, type the following and hit enter:

telnet smtp-bb.vtext.com 25

Let me know what the response is when you do that.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[amsvcs]

spoke over the phone with jeremy, had to gather information from my internet provider, sent email to support@notepage.net with some information and a recent copy of my dialer log, awaiting reply now thanks

[amsvcs]

This is what my dialer log is telling me...I still need assistance to get this up and running I apologize for this taking up so much of you guys time but my boss is getting antsy about getting the customers set up and ready to go
6/13/2010 2:27:47 PM Working on message to: Andy Nelson from: amsvcs1@suddenlink.net
6/13/2010 2:27:47 PM Formatting message
6/13/2010 2:27:47 PM Message contained in single packet
6/13/2010 2:27:47 PM Trying host: smtp.suddenlink.net
6/13/2010 2:27:48 PM Connected to: smtp.suddenlink.net
6/13/2010 2:27:48 PM Received:220 omta02.suddenlink.net ESMTP server (InterMail vM.7.09.02.06 201-2219-117-110-20091224) ready Sun, 13 Jun 2010 14:27:55 -0500^^
6/13/2010 2:27:48 PM Sent:Ehlo @suddenlink.net^^
6/13/2010 2:27:48 PM Received:501 Syntax error in parameters or arguments^^
6/13/2010 2:27:48 PM Sent:Helo @suddenlink.net^^
6/13/2010 2:27:49 PM Received:501 Syntax error in parameters or arguments^^
6/13/2010 2:27:49 PM Closing connection
6/13/2010 2:27:49 PM Sent:Quit^^
6/13/2010 2:27:49 PM Disconnected
6/13/2010 2:27:49 PM Message not accepted
6/13/2010 2:27:49 PM Failed Attempt To:Andy Nelson Frm:amsvcs1@suddenlink.net Msg:Test

[OzCom]

You MY need to use a relay server. It appears that the message is being blocked by Suddenlink.

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate