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NicholasAkai
Joined: 29 Apr 2010
Posts: 12
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 Posted: Tue May 04, 2010 11:34 am Post subject: Pagegate not sending messages to outside address |
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When trying to send messages outside of our company, pagegate is erroring on all external messages. here is a copy of the failure message and attempts from our connector ...
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5/4/2010 11:11:25 AM Start connection to carrier: ###Email
5/4/2010 11:11:25 AM Sending via SMTP
5/4/2010 11:11:25 AM ----------------------------------------
5/4/2010 11:11:25 AM Working on message to: nicktest from: ##.TelAlert@###.com
5/4/2010 11:11:25 AM Formatting message
5/4/2010 11:11:25 AM Message contained in single packet
5/4/2010 11:11:25 AM Looking up mailserver for gmail.com
5/4/2010 11:11:25 AM Trying host: gmail-smtp-in.l.google.com
5/4/2010 11:11:41 AM Trying host: alt1.gmail-smtp-in.l.google.com
5/4/2010 11:11:56 AM Trying host: alt2.gmail-smtp-in.l.google.com
5/4/2010 11:12:13 AM Trying host: alt3.gmail-smtp-in.l.google.com
5/4/2010 11:12:28 AM Trying host: alt4.gmail-smtp-in.l.google.com
5/4/2010 11:12:43 AM Message not accepted
5/4/2010 11:12:43 AM Failed Attempt Stn:10 To:nicktest Frm:##.TelAlert@###.com Msg:##TelAlert:<13><10>Escalate: (Brief description of outage) Incident# Tech Ops 312-######<13><10>
5/4/2010 11:13:19 AM ========================================
5/4/2010 11:13:19 AM Start connection to carrier: ##Email
5/4/2010 11:13:19 AM Sending via SMTP
5/4/2010 11:13:19 AM ----------------------------------------
5/4/2010 11:13:19 AM Working on message to: nicktest from: ##.TelAlert@###.com
5/4/2010 11:13:19 AM Formatting message
5/4/2010 11:13:19 AM Message contained in single packet
5/4/2010 11:13:19 AM Looking up mailserver for gmail.com
5/4/2010 11:13:19 AM Trying host: gmail-smtp-in.l.google.com
5/4/2010 11:13:34 AM Trying host: alt1.gmail-smtp-in.l.google.com
5/4/2010 11:13:49 AM Trying host: alt2.gmail-smtp-in.l.google.com
5/4/2010 11:14:04 AM Trying host: alt3.gmail-smtp-in.l.google.com
5/4/2010 11:14:19 AM Trying host: alt4.gmail-smtp-in.l.google.com
5/4/2010 11:14:34 AM Message not accepted
5/4/2010 11:14:34 AM Message retry limit reached
5/4/2010 11:14:34 AM FAILED Stn:10 To:nicktest Frm:##.TelAlert@###.com Msg:###TelAlert:<13><10>Escalate: (Brief description of outage) Incident# Tech Ops 312-#####<13><10>
5/4/2010 11:14:34 AM Carrier retry limit reached. Marking pending messages as bad
We have validated our server can send to external address via our mailhost, but the application pagegate is unable to do so. Any thoughts as to what the problem could be?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue May 04, 2010 12:23 pm Post subject: |
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By default, Pagegate uses its internal SMTP engine to directly connect to the MX host of the receiving email address to negotiate the protocol sequence. Based on your log files, these direct DNS requests are being rejected. This could be due to a bad MTA record or no reverse-DNS lookup being available. Instead of having PageGate use its own internal SMTP engine, you may want to tell the program to use your local mail server.
To do so, go into the PageGate Admin and go to the Connectors - Global - SMTP section. Once there, enter your mail server in the the "Relay Server" field and put a check in "Relay All Mail", then left click on Apply. |
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NicholasAkai
Joined: 29 Apr 2010
Posts: 12
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| Posted: Tue May 04, 2010 1:55 pm Post subject: |
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| Excellent suggestion, our messages are now going out. Thanks!
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