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lock4



Joined: 01 Apr 2010
Posts: 4

PostPosted: Thu Apr 01, 2010 10:12 am    Post subject: verizon problems Reply with quote

hello I have been using Notepage pro for about 4 weeks at my fire station
we recently got a new computer and installed the program on the new computer and it wont send pages out to verzion cell phones. the last time i used it was about 2 weeks.
The dailer log is as follow for this past attempt:
4/1/2010 10:53:52 AM ====================================
4/1/2010 10:53:52 AM Start connection to carrier: verizon
4/1/2010 10:53:52 AM Send using WCTP protocol
4/1/2010 10:53:52 AM ------------------------------------------------
4/1/2010 10:53:52 AM Working on message to: cathy from: Lock4alerts
4/1/2010 10:53:52 AM Formatting message
4/1/2010 10:53:52 AM Message contained in single packet
4/1/2010 10:53:52 AM Sending message
4/1/2010 10:53:52 AM Sent:
4/1/2010 10:53:52 AM <?xml version="1.0"?>
4/1/2010 10:53:52 AM <!DOCTYPE wctp-Operation SYSTEM "http://dtd.wctp.org/wctp-dtd-v1r1.dtd">
4/1/2010 10:53:52 AM <wctp-Operation wctpVersion="wctp-dtd-v1r1">
4/1/2010 10:53:52 AM <wctp-SubmitClientMessage>
4/1/2010 10:53:52 AM <wctp-SubmitClientHeader submitTimestamp="2010-04-01T14:53:52">
4/1/2010 10:53:52 AM <wctp-ClientOriginator senderID="Lock4alerts@17248843620@myvzw.com" />
4/1/2010 10:53:52 AM <wctp-ClientMessageControl preformatted="true" />
4/1/2010 10:53:52 AM <wctp-Recipient recipientID="7243669181" />
4/1/2010 10:53:52 AM </wctp-SubmitClientHeader>
4/1/2010 10:53:52 AM <wctp-Payload>
4/1/2010 10:53:52 AM <wctp-Alphanumeric>Lock4alerts:kkkkkkkkkkkk,</wctp-Alphanumeric>
4/1/2010 10:53:52 AM </wctp-Payload>
4/1/2010 10:53:52 AM </wctp-SubmitClientMessage>
4/1/2010 10:53:52 AM </wctp-Operation>
4/1/2010 10:53:54 AM Recieved:
4/1/2010 10:53:54 AM <?xml version="1.0"?>
4/1/2010 10:53:54 AM <!DOCTYPE wctp-Operation SYSTEM "http://dtd.wctp.org/wctp-dtd-v1r1.dtd">
4/1/2010 10:53:54 AM <wctp-Operation wctpVersion="wctp-dtd-v1r1" wctpToken="1A">
4/1/2010 10:53:54 AM <wctp-SubmitClientResponse>
4/1/2010 10:53:54 AM <wctp-ClientSuccess
4/1/2010 10:53:54 AM successCode="550"
4/1/2010 10:53:54 AM successText=" Unable to deliver message"
4/1/2010 10:53:54 AM trackingNumber="5522b318:123ef4bad92:-63ec"
4/1/2010 10:53:54 AM >
4/1/2010 10:53:54 AM Lock4alerts:kkkkkkkkkkkk,
4/1/2010 10:53:54 AM </wctp-ClientSuccess>
4/1/2010 10:53:54 AM </wctp-SubmitClientResponse>
4/1/2010 10:53:54 AM </wctp-Operation>
4/1/2010 10:53:54 AM Message sent
4/1/2010 10:53:54 AM SUCCESSFUL To:cathy Frm:Lock4alerts Msg:kkkkkkkkkkkk,
4/1/2010 10:54:45 AM Dialer Stopped


also the history log says that it was succseful


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Apr 01, 2010 10:20 am    Post subject: Reply with quote

Are you trying to send to Verizon pagers or cel phones?



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lock4



Joined: 01 Apr 2010
Posts: 4

PostPosted: Thu Apr 01, 2010 10:26 am    Post subject: verizon problems Reply with quote

Verizon cell phones


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Apr 01, 2010 10:34 am    Post subject: Reply with quote

The Verizon WCTP and SNPP hosts don't message their cel phones, they only send messages to Verizon pagers. To send a message to a Verizon cel phone, this is what you'll want to do:

1) Left click on the Carriers menu.

2) Left click on Edit

3) Highlight Verizon, click on Edit.

4) Change the Protocol to: SMTP

5) Your Local Domain needs to be set to the latter half of your email address.

6) Enter in your Primary DNS into DNS Server 1 and your Secondary DNS into DNS Server 2. If you're not sure what either of these are, please contact your internet service provider or network admin and ask them.

---------------------------------------------------------------------

1) Now that the Carrier has been modified, left click on Recipients.

2) Left click on Add.

3) You can name the recipient whatever you like.

4) The Type should be normal and change the Carrier to SMTP.

5) In the "Email To" field, enter: 10digitcel@vtext.com (example: 7818290500@vtext.com)

6) Make sure that Alpha and Drop non-printable characters are cheked.

7) Click on Apply.



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lock4



Joined: 01 Apr 2010
Posts: 4

PostPosted: Thu Apr 01, 2010 10:47 am    Post subject: verizon problems Reply with quote

still didnt fix it here is the new log

4/1/2010 11:44:16 AM Start connection to carrier: verizon
4/1/2010 11:44:16 AM Sending via SMTP
4/1/2010 11:44:16 AM ------------------------------------------------
4/1/2010 11:44:16 AM Working on message to: alberta from: Lock4alerts
4/1/2010 11:44:16 AM Formatting message
4/1/2010 11:44:16 AM Message contained in single packet
4/1/2010 11:44:16 AM Looking up mailserver for vtext.com
4/1/2010 11:44:16 AM Trying host: smtp-bb.vtext.com
4/1/2010 11:44:17 AM Connected to: smtp-bb.vtext.com
4/1/2010 11:44:17 AM Disconnected
4/1/2010 11:44:17 AM Trying host: smtp-sl.vtext.com
4/1/2010 11:44:18 AM Connected to: smtp-sl.vtext.com
4/1/2010 11:44:18 AM Disconnected
4/1/2010 11:44:18 AM Message not accepted
4/1/2010 11:44:18 AM Failed Attempt To:alberta Frm:Lock4alerts Msg:hi how are you


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lock4



Joined: 01 Apr 2010
Posts: 4

PostPosted: Thu Apr 01, 2010 10:50 am    Post subject: verizon problems Reply with quote

we are running this off of our office computer which is connected directly to the internet


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Apr 01, 2010 10:55 am    Post subject: Reply with quote

That looks like the DNS connection requests are being rejected. If you would, contact your ISP's Tech Support or your network administrator and ask them these three questions:

1) What SMTP Server can I use?

2) Does that server require authentication?

2a) If the server does require authentication, SPECIFICALLY what authentication credentials should you use?

Once you have that information, please email me at support at notepage dot com because the remainder of the setup is probably something you don't want posted on a public forum because it involves sensitive data.



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