SMTP receiving but not sending message out

[ralphsclub]

Here is the SMTP log.

3/23/2010 8:50:30 AM < New SMTP Connection (1) Requested from x.x.x.x
3/23/2010 8:50:30 AM > 220 xxx.com PageGate SMTP Server Ready
3/23/2010 8:50:30 AM < EHLO
3/23/2010 8:50:30 AM > 250-xxx.com welcomes (x.x.x.x)
3/23/2010 8:50:30 AM > 250-AUTH LOGIN PLAIN
3/23/2010 8:50:30 AM > 250 HELP
3/23/2010 8:50:30 AM < MAIL FROM: xxx@xxx.com
3/23/2010 8:50:30 AM > 250 Sender xxx@xxx.com Accepted
3/23/2010 8:50:30 AM < RCPT TO:xxx@xxx.com
3/23/2010 8:50:30 AM > 250 Recipient xxx@xxx.com Accepted
3/23/2010 8:50:30 AM < DATA
3/23/2010 8:50:30 AM > 354 Ready For Message - End With <CRLF>.<CRLF>
3/23/2010 8:50:30 AM < ...
3/23/2010 8:50:30 AM - Connection Closed Gracefully.
3/23/2010 8:50:30 AM < SMTP Connection Disconnected

[Tech Support]

Based on what I can see in the log that you posted, the SMTP server you have configured for the program to relay its messages through requires authentication. If you don't have any authentication information, the messages will be rejected.

To enter the authentication information, go into the Advanced sub-section of the SMTP carrier or carriers you have configured and you should see a password field. The nomenclature for the data that must be entered is typically:

emailaddress|password

For example:
anyone@whatever.com|password

The | character is made by pressing Shift + \

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[ralphsclub]

Here is my next dilema...I can send out via telnet here is the output captured:

220 xxx.com PageGate ESMTP Server Ready
ehlo
250-xxx.com welcomes (x.x.x.x)
250-AUTH LOGIN PLAIN
250 HELP
mail from:xxx@xxx.com
250 Sender xxx@xxx.com Accepted
rcpt to:xxx@xxx.com
250 Recipient xxx@xxx.com Accepted
data
354 Ready For Message - End With <CRLF>.<CRLF>
this is a test from telnet
quit
.
250 Message Accepted
quit
221 PageGate SMTP Server Disconnected


Here we sent from CAD (Computer Aided Dispatch) program. What I am thinking is that for some reason PageGate cannot process the sent commands fast enough. Is that possible? Here is the output captured:

220 xxx.com PageGate ESMTP Server Ready
EHLO
250-xxx.com welcomes (x.x.x.x)
MAIL FROM: xxx@xxx.com
250-AUTH LOGIN PLAIN
250 HELP
RCPT TO: xxx@xxx.com
250 Sender xxx@xxx.com Accepted
DATA
250 Recipient xxx@xxx.com Accepted
QUIT
354 Ready For Message - End With <CRLF>.<CRLF>

[Tech Support]

I've received your email and have replied, so I assume we'll take care of the rest of this off-list since it involves sensitive information.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[ralphsclub]

[Tech Support]

The last log that you sent us showed that the CAD system wasn't following the SMTP specification correctly. Do you have any new information from them about that?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[ralphsclub]

I don't think that our CAD is not following SMTP. Our CAD sends out to our city SMTP servers currently with no problems. It appears that pagegate is responding to slowly or something to that effect.

[Tech Support]

The CAD system is definitely not following the SMTP protocol specification and it is causing the problem. Take another look at the log you sent us below. Notice that the CAD system is sending the "MAIL FROM" before the "250 HELP" line. That is incorrect behavior. The CAD system must wait for a "250" response before sending more data. They are sending data after receiving a "250-" response, which is illegal according to the SMTP specification.

Speed has no bearing. The CAD system is sending the MAIL-FROM command prematurely.