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jsevere
Joined: 24 Feb 2010
Posts: 3
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 Posted: Wed Feb 24, 2010 9:40 am Post subject: PGConnector1 Error |
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I've run into an interesting issue while attempting to install pagegate and I was wondering if anyone had any insight into the issue.
I installed the latest pagegate on a new server (5.0.92) and copied over our old database, which was from version 4 of the software. I was prompted to update the database, which I did, and then restart pagegate. After the restart a dialog popped up labeled PGConnector 1 and contained the following error: "Run time error '3265': Item not found in this collection".
Just to see what would happen, I installed the client on a machine and was actually able to connect to the server. But when I attempt to send a message it just sits as pending and never goes out. I've compared the version 4 server install to the version 5 and everything looks to be the same.
I poked around the forums and found a few possible solutions (Compact and Repair the database or a reinstall) and I tried all of the solutions that I found, but I'm stil getting the error and messages are still stuck as pending.
Any ideas?
-Jerry
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Feb 24, 2010 10:30 am Post subject: |
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Jerry,
Hmm... this could be interesting. When you converted the database, did you run the PageGate Admin to do it and are you running PageGate as an Application or a Windows Service? |
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jsevere
Joined: 24 Feb 2010
Posts: 3
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| Posted: Wed Feb 24, 2010 11:54 am Post subject: |
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After I copied the database over I attempted to start the server and was prompted to convert it; I'm assuming it was pagegate admin that did it. And for now it's running as an application as it won't accept any of the creds I give when I try to switch it to a service.
-Jerry
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Feb 24, 2010 12:08 pm Post subject: |
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Jerry,
If you would, please send your contact information and all of the .log files from the c:\pagegatedata\logs\ folder to support at notepage dot com |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Wed Feb 24, 2010 12:15 pm Post subject: |
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This may sound elementary - did you purchase a version 5.x registration license?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jsevere
Joined: 24 Feb 2010
Posts: 3
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| Posted: Wed Feb 24, 2010 12:57 pm Post subject: |
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| The logs have been sent. And yes, we have a v5 license.
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