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jotool
Joined: 04 Dec 2009
Posts: 2
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 Posted: Fri Dec 04, 2009 10:15 am Post subject: Device server only paging when user logged into server. |
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I am utilizing a Lantronix UDS-10 Device server in “modem mode” to send the pages to a Zetron paging switch using TAP. In addition to the Device server I am also using Lantronix Comm Port Redirector which redirects all data destined for the paging terminal to another Lantronix device server attached to the Comm port on the Zetron . I am using SMTP to send email to Exchange and Cell phone users. SMTP has no problems whether I am logged into the server or not. However, paging only occurs if I am logged into the server that is running PageGate. I do not have to have the Admin Console up, only logged into the server.
My hunch is that PGSTRAY has to be running in order for the pages to be sent. Want to know if anyone has used a config including a device server or if there is a way to run PGSTRAY as a service. I was able to get a modem to work whether I was logged on or off of the server. Thank you in advance for any input.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Dec 04, 2009 10:22 am Post subject: |
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That's rather interesting. The PGSTRAY is just an executable that puts an icon of a pager in your system tray for easy access to the PageGate applications (Admin, Monitor) and the Start and Stop commands. That's really all it does.
It's rather strange, though, that you can send SMTP when logged off but not the paging messages to the Zetron. The function of PageGate that sends the messages, the connectors, handles both types of traffic. If it can send SMTP, it can send (or try to) any other type of traffic as well. I'd be really interested in seeing your pgdial1.log file (typically in c:\pagegatedata\logs\ or c:\program files\pagegate\, depending on whether you're using v5 or v4).
If you can send that log file to support at notepage dot com and let me know a date/time stamp of the last time you tried to send a paging message while logged off, that should at least give me an idea as to what might be happening. |
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jotool
Joined: 04 Dec 2009
Posts: 2
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| Posted: Fri Dec 04, 2009 12:12 pm Post subject: |
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| I have sent you an email containing the log file you requested. Thank you again.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Dec 04, 2009 12:34 pm Post subject: |
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Okay, based on the log file, the program is unable to access the COM port after you log off. This is an example of when you're logged on:
12/4/2009 8:35:25 AM Start connection to carrier: GRCPagingDirect
12/4/2009 8:35:25 AM Connect using TAP protocol
12/4/2009 8:35:25 AM Setting communication parameters (1200,e,7,1)
12/4/2009 8:35:26 AM Connected to carrier
12/4/2009 8:35:26 AM Waiting for protocol initialization
12/4/2009 8:35:26 AM Sent:<CR>
12/4/2009 8:35:27 AM Received:ID=
and this is an example when you're logged off:
12/4/2009 9:42:41 AM Start connection to carrier: GRCPagingDirect
12/4/2009 9:42:41 AM Connect using TAP protocol
12/4/2009 9:42:41 AM Setting communication parameters (1200,e,7,1)
12/4/2009 9:42:41 AM Module Stopped
12/4/2009 9:42:49 AM Module Started
I can't explain the behavior, I don't why the COM port would either go away or be inaccessible when you log off but that's the root of the problem. |
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