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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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 Posted: Fri Apr 02, 2004 10:32 am Post subject: waiting for protocol initialization |
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I am running windows xp.
have updated my modem drivers.
am running a v90 generic softk 56 modem.
my carrier number is 12052742278
the program is note pager 32 ( not pro.)
the program worked fine until today , have used with no problem, no settings were changed.
It connects to the carrier fine.
It does everything it should, exept when it try's to initialize the protocol, it goes straight to hang up the modem and does not send message, actually it tries 3 times to send it , then it moves the message to BAD folder. it is running on 1200 buad rate, but nothing has been changed.
any help would be nice. thanks
leslie
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Fri Apr 02, 2004 10:41 am Post subject: waiting for protocol initialization |
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| In NotePager 32, go to 'View' -> 'Dialer Log'. Then hit 'Purge'. Send a test message. Go back to 'View' -> 'Dialer Log'. Hit 'Clipboard'. Then past the log into a message here so we can take a look.
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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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| Posted: Fri Apr 02, 2004 10:56 am Post subject: here's the dialer log |
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4/2/2004 9:51:37 AM ====================================
4/2/2004 9:51:37 AM Start connection to carrier
4/2/2004 9:51:37 AM Connect using TAP protocol
4/2/2004 9:51:37 AM Setting communication parameters
4/2/2004 9:51:38 AM Attempting to reset modem
4/2/2004 9:51:41 AM modem reset
4/2/2004 9:51:41 AM Attempting to send init string
4/2/2004 9:51:43 AM Init string sent
4/2/2004 9:51:43 AM Dialing carrier
4/2/2004 9:51:51 AM Waiting for connection
4/2/2004 9:52:00 AM Connected to carrier
4/2/2004 9:52:00 AM Waiting for protocol initialization
4/2/2004 9:52:22 AM Attempting to hang up modem
4/2/2004 9:52:25 AM modem hung up
4/2/2004 9:52:43 AM ====================================
4/2/2004 9:52:43 AM Start connection to carrier
4/2/2004 9:52:43 AM Connect using TAP protocol
4/2/2004 9:52:43 AM Setting communication parameters
4/2/2004 9:52:44 AM Attempting to reset modem
4/2/2004 9:52:47 AM modem reset
4/2/2004 9:52:47 AM Attempting to send init string
4/2/2004 9:52:48 AM Init string sent
4/2/2004 9:52:48 AM Dialing carrier
4/2/2004 9:52:56 AM Waiting for connection
4/2/2004 9:53:05 AM Connected to carrier
4/2/2004 9:53:05 AM Waiting for protocol initialization
4/2/2004 9:53:27 AM Attempting to hang up modem
4/2/2004 9:53:30 AM modem hung up
4/2/2004 9:53:48 AM ====================================
4/2/2004 9:53:48 AM Start connection to carrier
4/2/2004 9:53:48 AM Connect using TAP protocol
4/2/2004 9:53:48 AM Setting communication parameters
4/2/2004 9:53:49 AM Attempting to reset modem
4/2/2004 9:53:52 AM modem reset
4/2/2004 9:53:52 AM Attempting to send init string
4/2/2004 9:53:53 AM Init string sent
4/2/2004 9:53:53 AM Dialing carrier
4/2/2004 9:54:01 AM Waiting for connection
4/2/2004 9:54:10 AM Connected to carrier
4/2/2004 9:54:10 AM Waiting for protocol initialization
4/2/2004 9:54:25 AM Attempting to hang up modem
4/2/2004 9:54:28 AM modem hung up
4/2/2004 9:54:28 AM Carrier retry limit reached. Marking pending messages as bad
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Fri Apr 02, 2004 11:03 am Post subject: waiting for protocol initialization |
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| While at the main NotePager screen, hit <ctrl><alt><d>. This will turn on detailed logging. Can you then do the exact same thing you did above, and post the results again?
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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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| Posted: Fri Apr 02, 2004 11:12 am Post subject: here you go |
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4/2/2004 10:08:12 AM ====================================
4/2/2004 10:08:12 AM Start connection to carrier
4/2/2004 10:08:12 AM Connect using TAP protocol
4/2/2004 10:08:12 AM Setting communication parameters
4/2/2004 10:08:12 AM Sent:AT<CR><LF>
4/2/2004 10:08:12 AM Attempting to reset modem
4/2/2004 10:08:14 AM Sent:AT<CR>
4/2/2004 10:08:15 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:08:15 AM modem reset
4/2/2004 10:08:15 AM Attempting to send init string
4/2/2004 10:08:15 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
4/2/2004 10:08:16 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:08:16 AM Init string sent
4/2/2004 10:08:16 AM Dialing carrier
4/2/2004 10:08:17 AM Sent:ATDT12052742278<CR>
4/2/2004 10:08:24 AM Waiting for connection
4/2/2004 10:08:25 AM Received:<CR><LF>BUSY<CR><LF>
4/2/2004 10:08:25 AM Unable to connect to carrier
4/2/2004 10:08:25 AM Attempting to hang up modem
4/2/2004 10:08:27 AM Sent:AT<CR>
4/2/2004 10:08:27 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:08:27 AM modem hung up
4/2/2004 10:08:45 AM ====================================
4/2/2004 10:08:45 AM Start connection to carrier
4/2/2004 10:08:45 AM Connect using TAP protocol
4/2/2004 10:08:45 AM Setting communication parameters
4/2/2004 10:08:46 AM Sent:AT<CR><LF>
4/2/2004 10:08:46 AM Attempting to reset modem
4/2/2004 10:08:48 AM Sent:AT<CR>
4/2/2004 10:08:49 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:08:49 AM modem reset
4/2/2004 10:08:49 AM Attempting to send init string
4/2/2004 10:08:49 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
4/2/2004 10:08:50 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:08:50 AM Init string sent
4/2/2004 10:08:50 AM Dialing carrier
4/2/2004 10:08:50 AM Sent:ATDT12052742278<CR>
4/2/2004 10:08:58 AM Waiting for connection
4/2/2004 10:09:07 AM Received:<CR><LF>CONNECT 1200<CR><LF>
4/2/2004 10:09:07 AM Connected to carrier
4/2/2004 10:09:07 AM Waiting for protocol initialization
4/2/2004 10:09:11 AM Sent:<CR>
4/2/2004 10:09:14 AM Sent:<CR>
4/2/2004 10:09:18 AM Sent:<CR>
4/2/2004 10:09:23 AM Sent:<CR>
4/2/2004 10:09:29 AM Attempting to hang up modem
4/2/2004 10:09:32 AM Sent:AT<CR>
4/2/2004 10:09:32 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:09:32 AM modem hung up
4/2/2004 10:09:50 AM ====================================
4/2/2004 10:09:50 AM Start connection to carrier
4/2/2004 10:09:50 AM Connect using TAP protocol
4/2/2004 10:09:50 AM Setting communication parameters
4/2/2004 10:09:51 AM Sent:AT<CR><LF>
4/2/2004 10:09:51 AM Attempting to reset modem
4/2/2004 10:09:53 AM Sent:AT<CR>
4/2/2004 10:09:54 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:09:54 AM modem reset
4/2/2004 10:09:54 AM Attempting to send init string
4/2/2004 10:09:54 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
4/2/2004 10:09:55 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:09:55 AM Init string sent
4/2/2004 10:09:55 AM Dialing carrier
4/2/2004 10:09:55 AM Sent:ATDT12052742278<CR>
4/2/2004 10:10:03 AM Waiting for connection
4/2/2004 10:10:12 AM Received:<CR><LF>CONNECT 1200<CR><LF>
4/2/2004 10:10:12 AM Connected to carrier
4/2/2004 10:10:12 AM Waiting for protocol initialization
4/2/2004 10:10:16 AM Sent:<CR>
4/2/2004 10:10:19 AM Sent:<CR>
4/2/2004 10:10:23 AM Sent:<CR>
4/2/2004 10:10:28 AM Sent:<CR>
4/2/2004 10:10:34 AM Attempting to hang up modem
4/2/2004 10:10:37 AM Sent:AT<CR>
4/2/2004 10:10:37 AM Received:<CR><LF>OK<CR><LF>
4/2/2004 10:10:37 AM modem hung up
4/2/2004 10:10:37 AM Carrier retry limit reached. Marking pending messages as bad
4/2/2004 10:10:37 AM FAILED To:jay Msg:test
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Fri Apr 02, 2004 11:32 am Post subject: waiting for protocol initialization |
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| I tried from here and got the same results you did. Iit looks like the carrier is having a problem on their end. The other end doesn't seem to be responding at all. Are there any other computers that you know can send messages? Have you tried contacting the carrier to see if they know of a problem?
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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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| Posted: Fri Apr 02, 2004 11:38 am Post subject: |
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| i am not sure how to get in touch with the carrier. all i have is the number to use the note pager. i got this number from the place i bought my pager and he says he is not sure what the problem is, he is not familiar with the program and this was before i talked with you.
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Fri Apr 02, 2004 11:45 am Post subject: waiting for protocol initialization |
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| Ask the place where you got the pager what carrier you are on. We may have a contact number here if we know the carrier.
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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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| Posted: Fri Apr 02, 2004 12:04 pm Post subject: |
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| the carrier is Total Radio Service
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Fri Apr 02, 2004 12:13 pm Post subject: waiting for protocol initialization |
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| Sorry. We don't have anything on 'Total Radio Service'. Hopefully they are aware of the problem and will resolve it. Otherwise, you may have to be a little more persistent with the company you bought it from. They must have a phone number for someone. They resell the service after all.
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jay and leslie
Joined: 02 Apr 2004
Posts: 6
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| Posted: Fri Apr 02, 2004 12:53 pm Post subject: |
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thanks for your help. we are waiting for them to fix their problem.
all your replies was very quick in response. we did not have to wait for help long at all. thanks
jay and leslie
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