PageGate 5 stops and GetMail is not retreiving POP mails

[faroukdz]

Hi,

We are using PageGate 5 since a year approximately

The problem is that the PageGate service stop frequently (once or twice a week) and I must monitor it and start it manually every time.

Here is today PageGate error:

15/07/2009 15:14:04 Log ping...
15/07/2009 16:10:42 PGSched Message scheduled. Recipient: pager_0062 from: REB\tlilil
15/07/2009 16:10:51 PGDial1 SUCCESSFUL Stn:4 To:pager_0062 Frm:REB\tlilil Msg:salut abderrahim^^c'est lyes appel au 4184 stp^^salutations ^^
15/07/2009 16:14:04 Log ping...
15/07/2009 17:14:04 Log ping...
15/07/2009 18:14:04 Log ping...
15/07/2009 19:14:04 Log ping...
15/07/2009 19:40:53 Log ping...
15/07/2009 19:40:54 Program Halted. Database error: 3035 System resource exceeded. in Procedure: open_database
15/07/2009 19:40:54 Module Stopped
16/07/2009 06:05:18 Module Started
16/07/2009 06:05:19 Asking PGSched service to start
16/07/2009 06:05:22 PGSched start detected
16/07/2009 06:05:24 Module paused
16/07/2009 06:05:24 Running cleanup routine
16/07/2009 06:05:56 Module resumed
16/07/2009 06:05:56 PGGMail start detected
16/07/2009 06:05:56 Asking PGGWeb service to start
16/07/2009 06:05:58 Asking Connector1 service to start
16/07/2009 06:06:00 PGMailServer start detected
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0069 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0074 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0066 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0061 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0065 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0063 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0068 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0062 from: REB\khelifa
16/07/2009 06:06:01 PGSched Message scheduled. Recipient: pager_0064 from: REB\khelifa
16/07/2009 06:06:03 PGGWeb start detected
16/07/2009 06:06:03 Connector1 start detected
16/07/2009 06:06:06 Time synchronized with scheduler
16/07/2009 06:06:11 PGDial1 SUCCESSFUL Stn:4 To:pager_0069 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:14 PGDial1 SUCCESSFUL Stn:4 To:pager_0074 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:17 PGDial1 SUCCESSFUL Stn:4 To:pager_0066 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:19 PGDial1 SUCCESSFUL Stn:4 To:pager_0061 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:21 PGDial1 SUCCESSFUL Stn:4 To:pager_0065 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:24 PGDial1 SUCCESSFUL Stn:4 To:pager_0063 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:26 PGDial1 SUCCESSFUL Stn:4 To:pager_0068 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:28 PGDial1 SUCCESSFUL Stn:4 To:pager_0062 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:06:31 PGDial1 SUCCESSFUL Stn:4 To:pager_0064 Frm:REB\khelifa Msg:Good Morning All,^^^^Just morning test :^^Paging system : Good^^Internet : Good /^^Intranet : Good^^IS group : Faite comme il vous conviend c'est votre moment - Ich ya beleredj fi beled ......^^^^
16/07/2009 06:14:59 Unable to synchronize time with scheduler. Using local time.
16/07/2009 06:15:07 Module Stopped
16/07/2009 06:15:07 Module Stopped
16/07/2009 06:22:55 Module Started
16/07/2009 06:22:55 Asking PGSched service to start
16/07/2009 06:22:58 PGSched start detected
16/07/2009 06:22:58 Module paused
16/07/2009 06:22:58 Running cleanup routine
16/07/2009 06:23:07 Module resumed
16/07/2009 06:23:07 Asking PGGMail service to start
16/07/2009 06:23:08 Asking PGGWeb service to start
16/07/2009 06:23:10 Asking Connector1 service to start
16/07/2009 06:23:12 PGMailServer start detected
16/07/2009 06:23:15 Time synchronized with scheduler
16/07/2009 06:23:15 PGGMail start detected
16/07/2009 06:23:15 PGGWeb start detected
16/07/2009 06:23:15 Connector1 start detected
16/07/2009 06:52:34 PGSched Message scheduled. Recipient: pager_0065 from: REB\Kaddouf
16/07/2009 06:52:38 PGDial1 SUCCESSFUL Stn:4 To:pager_0065 Frm:REB\Kaddouf Msg:bonjour^^
16/07/2009 06:53:04 Log ping...
16/07/2009 07:53:04 Log ping...

The second problem happened there is a week, the GetMail module, even started an running doesnt connect and retrieve mail from the POP mailbox as it did before. I've checked on the server hosting the mailbox and there are no connections made since a week and also there are no errors due to bad POP credentials for example.

09/07/2009 18:00:04 Log ping 0:0:0:0
09/07/2009 18:54:04 Log ping...
09/07/2009 19:00:01 Log ping 0:0:0:0
09/07/2009 19:54:05 Log ping...
09/07/2009 20:00:04 Log ping 0:0:0:0
09/07/2009 20:54:04 Log ping...
09/07/2009 21:00:04 Log ping 0:0:0:0
09/07/2009 21:54:05 Log ping...
09/07/2009 22:00:02 Log ping 0:0:0:0
09/07/2009 22:54:04 Log ping...
09/07/2009 23:00:01 Log ping 0:0:0:0
09/07/2009 23:54:04 Log ping...
09/07/2009 23:59:59 Unable to synchronize time with scheduler. Using local time.
10/07/2009 00:00:01 Log ping 0:0:0:0
10/07/2009 00:00:06 Unable to synchronize time with scheduler. Using local time.
10/07/2009 00:00:29 Running cleanup routine
10/07/2009 00:00:29 Module Stopped
10/07/2009 00:00:31 *** Mail Server Service Stopped ***
10/07/2009 00:00:44 Module Started
10/07/2009 00:00:46 Time synchronized with scheduler
10/07/2009 00:00:48 Unable to start POP Server: Port already in use
10/07/2009 00:00:48 Another mail server is probably running on this computer
10/07/2009 00:00:48 *** Mail Server Service Started ***
10/07/2009 00:26:06 Log ping...
10/07/2009 01:00:03 Log ping 0:0:0:0
10/07/2009 01:26:06 Log ping...
10/07/2009 02:00:03 Log ping 0:0:0:0
10/07/2009 02:26:05 Log ping...
10/07/2009 03:00:02 Log ping 0:0:0:0
10/07/2009 03:26:05 Log ping...
10/07/2009 04:00:05 Log ping 0:0:0:0
10/07/2009 04:26:05 Log ping...
10/07/2009 05:00:04 Log ping 0:0:0:0
10/07/2009 05:26:06 Log ping...
10/07/2009 06:00:04 Log ping 0:0:0:0
10/07/2009 06:26:05 Log ping...
10/07/2009 07:00:03 Log ping 0:0:0:0
10/07/2009 07:26:05 Log ping...
10/07/2009 08:00:01 Log ping 0:0:0:0
10/07/2009 08:26:05 Log ping...
10/07/2009 09:00:05 Log ping 0:0:0:0
10/07/2009 09:26:05 Log ping...
10/07/2009 10:00:04 Log ping 0:0:0:0
10/07/2009 10:26:06 Log ping...
10/07/2009 11:00:02 Log ping 0:0:0:0
10/07/2009 11:26:06 Log ping...
10/07/2009 12:00:02 Log ping 0:0:0:0
10/07/2009 12:26:05 Log ping...
10/07/2009 13:00:06 Log ping 0:0:0:0
10/07/2009 13:26:05 Log ping...
10/07/2009 14:00:05 Log ping 0:0:0:0
10/07/2009 14:26:05 Log ping...
10/07/2009 15:00:04 Log ping 0:0:0:0
10/07/2009 15:26:05 Log ping...
10/07/2009 16:00:04 Log ping 0:0:0:0
10/07/2009 16:26:05 Log ping...
10/07/2009 17:00:01 Log ping 0:0:0:0
10/07/2009 17:26:06 Log ping...
10/07/2009 18:00:02 Log ping 0:0:0:0
10/07/2009 18:26:05 Log ping...
10/07/2009 19:00:03 Log ping 0:0:0:0
10/07/2009 19:26:06 Log ping...
10/07/2009 20:00:04 Log ping 0:0:0:0
10/07/2009 20:26:05 Log ping...
10/07/2009 21:00:10 Log ping 0:0:0:0
10/07/2009 21:26:05 Log ping...
10/07/2009 22:00:06 Log ping 0:0:0:0
10/07/2009 22:26:05 Log ping...
10/07/2009 23:00:05 Log ping 0:0:0:0
10/07/2009 23:26:05 Log ping...
11/07/2009 00:00:02 Unable to synchronize time with scheduler. Using local time.
11/07/2009 00:00:05 Log ping 0:0:0:0
11/07/2009 00:00:20 Running cleanup routine
11/07/2009 00:00:21 Module Stopped
11/07/2009 00:00:33 Module Started
11/07/2009 00:00:36 Time synchronized with scheduler
11/07/2009 00:30:07 Log ping...
11/07/2009 01:30:05 Log ping...
11/07/2009 02:30:06 Log ping...
11/07/2009 03:30:05 Log ping...
11/07/2009 04:30:05 Log ping...
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11/07/2009 07:30:06 Log ping...
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11/07/2009 12:30:05 Log ping...
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11/07/2009 15:30:05 Log ping...
11/07/2009 16:30:06 Log ping...
11/07/2009 17:30:05 Log ping...
11/07/2009 18:30:06 Log ping...
11/07/2009 19:30:06 Log ping...
11/07/2009 20:30:05 Log ping...
11/07/2009 21:30:06 Log ping...
11/07/2009 22:30:05 Log ping...
11/07/2009 23:30:05 Log ping...
12/07/2009 00:00:12 Unable to synchronize time with scheduler. Using local time.
12/07/2009 00:00:20 Unable to synchronize time with scheduler. Using local time.
12/07/2009 00:00:27 Running cleanup routine
12/07/2009 00:00:27 Module Stopped
12/07/2009 00:00:40 Module Started
12/07/2009 00:00:44 Time synchronized with scheduler
12/07/2009 00:14:05 Log ping...
12/07/2009 01:14:05 Log ping...
12/07/2009 02:14:05 Log ping...
12/07/2009 03:14:05 Log ping...
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12/07/2009 05:14:07 Log ping...
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12/07/2009 08:14:06 Log ping...
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12/07/2009 10:14:05 Log ping...
12/07/2009 11:14:05 Log ping...
12/07/2009 12:14:05 Log ping...
12/07/2009 13:14:05 Log ping...
12/07/2009 14:14:05 Log ping...
12/07/2009 15:14:05 Log ping...
12/07/2009 16:14:05 Log ping...
12/07/2009 17:14:07 Log ping...
12/07/2009 18:14:06 Log ping...
12/07/2009 19:14:06 Log ping...
12/07/2009 20:14:05 Log ping...
12/07/2009 21:14:05 Log ping...
12/07/2009 22:14:05 Log ping...
12/07/2009 23:14:06 Log ping...
13/07/2009 00:00:15 Unable to synchronize time with scheduler. Using local time.
13/07/2009 00:00:25 Running cleanup routine
13/07/2009 00:00:25 Module Stopped
13/07/2009 00:00:38 Module Started
13/07/2009 00:00:42 Time synchronized with scheduler
13/07/2009 00:23:04 Log ping...
13/07/2009 01:23:04 Log ping...
13/07/2009 02:23:04 Log ping...
13/07/2009 03:23:04 Log ping...
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13/07/2009 15:23:04 Log ping...
13/07/2009 16:23:05 Log ping...
13/07/2009 17:23:04 Log ping...
13/07/2009 18:23:04 Log ping...
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13/07/2009 19:58:18 Log ping...
13/07/2009 20:23:05 Log ping...
13/07/2009 21:23:04 Log ping...
13/07/2009 22:23:05 Log ping...
13/07/2009 23:23:04 Log ping...
14/07/2009 00:00:04 Unable to synchronize time with scheduler. Using local time.
14/07/2009 00:00:17 Running cleanup routine
14/07/2009 00:00:17 Module Stopped
14/07/2009 00:00:28 Module Started
14/07/2009 00:00:31 Time synchronized with scheduler
14/07/2009 00:17:05 Log ping...
14/07/2009 01:17:05 Log ping...
14/07/2009 02:17:05 Log ping...
14/07/2009 03:17:06 Log ping...
14/07/2009 04:17:06 Log ping...
14/07/2009 05:17:05 Log ping...
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14/07/2009 07:17:05 Log ping...
14/07/2009 08:17:06 Log ping...
14/07/2009 09:17:05 Log ping...
14/07/2009 10:17:05 Log ping...
14/07/2009 11:17:05 Log ping...
14/07/2009 12:17:05 Log ping...
14/07/2009 13:17:05 Log ping...
14/07/2009 14:17:05 Log ping...
14/07/2009 15:17:05 Log ping...
14/07/2009 16:17:05 Log ping...
14/07/2009 17:17:26 Log ping...
14/07/2009 18:17:05 Log ping...
14/07/2009 19:17:05 Log ping...
14/07/2009 19:23:04 Log ping...
14/07/2009 19:23:09 Unable to synchronize time with scheduler. Using local time.
14/07/2009 19:23:20 Log ping...
14/07/2009 19:23:24 Unable to synchronize time with scheduler. Using local time.
14/07/2009 19:23:35 Log ping...
14/07/2009 19:23:55 Log ping...
14/07/2009 19:24:14 Log ping...
14/07/2009 19:24:35 Log ping...
14/07/2009 19:24:55 Log ping...
14/07/2009 19:25:14 Log ping...
14/07/2009 19:25:34 Log ping...
14/07/2009 19:26:58 Running cleanup routine
14/07/2009 19:26:58 Module Stopped
14/07/2009 19:27:11 Module Started
14/07/2009 19:27:13 Time synchronized with scheduler
14/07/2009 19:28:50 Log ping...
14/07/2009 19:40:05 Log ping...
14/07/2009 20:40:05 Log ping...
14/07/2009 21:40:05 Log ping...
14/07/2009 22:40:05 Log ping...
14/07/2009 23:40:05 Log ping...
15/07/2009 00:00:04 Unable to synchronize time with scheduler. Using local time.
15/07/2009 00:00:19 Running cleanup routine
15/07/2009 00:00:19 Module Stopped
15/07/2009 00:00:29 Module Started
15/07/2009 00:00:30 Time synchronized with scheduler
15/07/2009 00:39:04 Log ping...
15/07/2009 01:39:04 Log ping...
15/07/2009 02:39:04 Log ping...
15/07/2009 03:39:04 Log ping...
15/07/2009 04:39:04 Log ping...
15/07/2009 05:39:04 Log ping...
15/07/2009 06:39:04 Log ping...
15/07/2009 07:39:04 Log ping...
15/07/2009 08:39:04 Log ping...
15/07/2009 09:39:05 Log ping...
15/07/2009 10:39:04 Log ping...
15/07/2009 11:39:04 Log ping...
15/07/2009 12:39:04 Log ping...
15/07/2009 13:39:04 Log ping...
15/07/2009 14:39:04 Log ping...
15/07/2009 15:39:04 Log ping...
15/07/2009 16:39:04 Log ping...
15/07/2009 17:39:04 Log ping...
15/07/2009 18:39:04 Log ping...
15/07/2009 19:39:04 Log ping...
15/07/2009 19:40:53 Log ping...
15/07/2009 19:40:59 Log ping...
15/07/2009 20:39:04 Log ping...
15/07/2009 21:39:04 Log ping...
15/07/2009 22:39:04 Log ping...
15/07/2009 23:39:05 Log ping...
16/07/2009 00:39:04 Log ping...
16/07/2009 01:39:04 Log ping...
16/07/2009 02:39:04 Log ping...
16/07/2009 03:39:05 Log ping...
16/07/2009 04:39:04 Log ping...
16/07/2009 05:39:04 Log ping...
16/07/2009 06:05:21 Unable to synchronize time with scheduler. Using local time.
16/07/2009 06:05:26 Running cleanup routine
16/07/2009 06:05:26 Module Stopped
16/07/2009 06:05:39 Module Started
16/07/2009 06:05:57 Module resumed
16/07/2009 06:06:06 Time synchronized with scheduler
16/07/2009 06:15:04 Log ping...
16/07/2009 06:15:04 Unable to synchronize time with scheduler. Using local time.
16/07/2009 06:15:04 Module Stopped
16/07/2009 06:23:08 Module Started
16/07/2009 06:23:10 Time synchronized with scheduler
16/07/2009 06:27:04 Log ping...
16/07/2009 07:27:04 Log ping...
16/07/2009 08:27:04 Log ping...
16/07/2009 09:27:04 Log ping...
16/07/2009 09:44:53 Unable to synchronize time with scheduler. Using local time.
16/07/2009 09:44:53 Module Stopped
16/07/2009 09:45:13 Module Started
16/07/2009 09:45:15 Time synchronized with scheduler
16/07/2009 09:53:05 Log ping...
16/07/2009 10:53:05 Log ping...
16/07/2009 11:53:07 Log ping...
16/07/2009 12:53:06 Log ping...
16/07/2009 13:53:05 Log ping...
16/07/2009 14:53:05 Log ping...
16/07/2009 15:29:19 Module Stopped
16/07/2009 15:29:21 Module Started
16/07/2009 15:29:23 Time synchronized with scheduler
16/07/2009 15:51:27 Module Stopped
16/07/2009 15:55:10 Module Started
16/07/2009 15:55:12 Time synchronized with scheduler

[Tech Support]

The first thing I'd recommend is that you update your build of PageGate to the most recent (5.0.0.92):

1) Make a backup of the pagegate.mdb file (typically located in c:\pagegatedata\database\). This is the single most important thing you can do before you update.

2) Stop PageGate. Make sure that none of the services or programs are running. Make ABSOLUTELY SURE that nothing in regards to PageGate is running.

3) Browse into the PageGate program directory (typically c:\program files\pagegate)

4) Move or delete ALL of the .exe files from this directory.

5) Download the latest installation file for PageGate from our website: http://www.notepage.net (click on the download option under the PageGate section in the center of the page)

6) Run the pgsetup.exe file you downloaded in step 5.

7) The ONLY option you want to run is the "Install PageGate Server" option.

8) Unless you need to change the installation directory, you can click on Next until the installation finishes.

9) Reboot the system.

_________________
Tech Support
support@notepage.com
http://www.notepage.net