Setting up with Solar Winds

[mcoakes]

I have a 2k3 server that we have installed Solar Winds on and would like to configure NotePager Pro to send e-mails for the alerts.

I have a exchange server in house. I would like to configure NotePager to send mails through the exchange server to the support staff.

I have configured the carrier to hit our in-house exchange server ( or at least i think i have).

Here is the log generated when i try to send a test message.

6/23/2009 9:09:19 AM Dialer Stopped
6/23/2009 9:09:25 AM Dialer Started
6/23/2009 9:10:08 AM Dialer Stopped
6/23/2009 9:10:13 AM Dialer Started
6/23/2009 9:11:21 AM ====================================
6/23/2009 9:11:21 AM Start connection to carrier: SolarWinds
6/23/2009 9:11:21 AM Sending via SMTP
6/23/2009 9:11:21 AM ------------------------------------------------
6/23/2009 9:11:21 AM Working on message to: Matthew Oakes from: mcoakes
6/23/2009 9:11:21 AM Formatting message
6/23/2009 9:11:21 AM Message contained in single packet
6/23/2009 9:11:21 AM Looking up mailserver for synergy-medical.net
6/23/2009 9:11:21 AM Trying host: mail.synergy-medical.net
6/23/2009 9:11:37 AM Connected to: mail.synergy-medical.net
6/23/2009 9:11:37 AM Disconnected
6/23/2009 9:11:37 AM Trying host: mail.synergy-medical.net
6/23/2009 9:11:54 AM Connected to: mail.synergy-medical.net
6/23/2009 9:11:54 AM Disconnected
6/23/2009 9:11:54 AM Message not accepted
6/23/2009 9:11:54 AM Failed Attempt To:Matthew Oakes Frm:mcoakes Msg:test message
6/23/2009 9:12:12 AM ====================================
6/23/2009 9:12:12 AM Start connection to carrier: SolarWinds
6/23/2009 9:12:12 AM Sending via SMTP
6/23/2009 9:12:12 AM ------------------------------------------------
6/23/2009 9:12:12 AM Working on message to: Matthew Oakes from: mcoakes
6/23/2009 9:12:12 AM Formatting message
6/23/2009 9:12:12 AM Message contained in single packet
6/23/2009 9:12:12 AM Looking up mailserver for synergy-medical.net
6/23/2009 9:12:12 AM Trying host: mail.synergy-medical.net
6/23/2009 9:12:28 AM Connected to: mail.synergy-medical.net
6/23/2009 9:12:28 AM Disconnected
6/23/2009 9:12:28 AM Trying host: mail.synergy-medical.net
6/23/2009 9:12:45 AM Connected to: mail.synergy-medical.net
6/23/2009 9:12:45 AM Disconnected
6/23/2009 9:12:45 AM Message not accepted
6/23/2009 9:12:45 AM Failed Attempt To:Matthew Oakes Frm:mcoakes Msg:test message
6/23/2009 9:13:03 AM ====================================
6/23/2009 9:13:03 AM Start connection to carrier: SolarWinds
6/23/2009 9:13:03 AM Sending via SMTP
6/23/2009 9:13:03 AM ------------------------------------------------
6/23/2009 9:13:03 AM Working on message to: Matthew Oakes from: mcoakes
6/23/2009 9:13:03 AM Formatting message
6/23/2009 9:13:03 AM Message contained in single packet
6/23/2009 9:13:03 AM Looking up mailserver for synergy-medical.net
6/23/2009 9:13:03 AM Trying host: mail.synergy-medical.net
6/23/2009 9:13:19 AM Connected to: mail.synergy-medical.net
6/23/2009 9:13:19 AM Disconnected
6/23/2009 9:13:19 AM Trying host: mail.synergy-medical.net
6/23/2009 9:13:36 AM Connected to: mail.synergy-medical.net
6/23/2009 9:13:36 AM Disconnected
6/23/2009 9:13:36 AM Message not accepted
6/23/2009 9:13:36 AM Message retry limit reached
6/23/2009 9:13:36 AM FAILED To:Matthew Oakes Frm:mcoakes Msg:test message
6/23/2009 9:13:36 AM Carrier retry limit reached. Marking pending messages as bad


I can see where it says "Message not accepted" Could my issue boil down to being a problem on the exchange server?

_________________
Thanks!
M Oakes

[Tech Support]

The first thing I noticed is that you're not getting a 220 response back from the Exchange server, which means the initial connection isn't being established. If you would, run this test for me:

1) In Windows, go to Start - Run.

2) In the Run line, type the following and click OK: command

3) In the command prompt, type the following and hit enter:

telnet mail.synergy-medical.net 25

What happens when you do that?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[mcoakes]

Connecting to mail.synergy-medical-net . . . Could not open connection to the host, on port 25: Connect Failed

Config issue on the exchange server?

_________________
Thanks!
M Oakes

[Tech Support]

Is the Exchange Server set to use a port other than 25? If so, we just need to switch the communications port and it should start working. If Exchange IS set to use port 25, then the computer PageGate is installed on needs to have that port opened.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[mcoakes]

I believe exchange is not set to use 25. I can run that command from the exchange server itself and cannot telnet into it. Trying to find out what port it is using at the moment. I didnt setup the server and am trying to contact the people that did for some help finding that setting.

_________________
Thanks!
M Oakes

[mcoakes]

OK it is on 25. Now when i telnet to it i get:
220 synergy-medical.net Microsoft ESMTP MAIL Service, Version:6.0.3790.3959 ready at Tue, 23 Jun 2009 11:44:58 -0500

I still cannot send a test message. Here is a copy of the last log.

6/23/2009 11:43:54 AM Connected to: mail.synergy-medical.net
6/23/2009 11:43:54 AM Disconnected
6/23/2009 11:43:54 AM Message not accepted
6/23/2009 11:43:54 AM Failed Attempt To:Matthew Oakes Frm:mcoakes Msg:test
6/23/2009 11:44:12 AM ====================================
6/23/2009 11:44:12 AM Start connection to carrier: SolarWinds
6/23/2009 11:44:12 AM Sending via SMTP
6/23/2009 11:44:12 AM ------------------------------------------------
6/23/2009 11:44:12 AM Working on message to: Matthew Oakes from: mcoakes
6/23/2009 11:44:12 AM Formatting message
6/23/2009 11:44:12 AM Message contained in single packet
6/23/2009 11:44:12 AM Looking up mailserver for synergy-medical.net
6/23/2009 11:44:12 AM Trying host: mail.synergy-medical.net
6/23/2009 11:44:28 AM Connected to: mail.synergy-medical.net
6/23/2009 11:44:28 AM Disconnected
6/23/2009 11:44:28 AM Trying host: mail.synergy-medical.net
6/23/2009 11:44:45 AM Connected to: mail.synergy-medical.net
6/23/2009 11:44:45 AM Disconnected
6/23/2009 11:44:45 AM Message not accepted
6/23/2009 11:44:45 AM Failed Attempt To:Matthew Oakes Frm:mcoakes Msg:test
6/23/2009 11:45:03 AM ====================================
6/23/2009 11:45:03 AM Start connection to carrier: SolarWinds
6/23/2009 11:45:03 AM Sending via SMTP
6/23/2009 11:45:03 AM ------------------------------------------------
6/23/2009 11:45:03 AM Working on message to: Matthew Oakes from: mcoakes
6/23/2009 11:45:03 AM Formatting message
6/23/2009 11:45:03 AM Message contained in single packet
6/23/2009 11:45:03 AM Looking up mailserver for synergy-medical.net
6/23/2009 11:45:03 AM Trying host: mail.synergy-medical.net
6/23/2009 11:45:19 AM Connected to: mail.synergy-medical.net
6/23/2009 11:45:19 AM Disconnected
6/23/2009 11:45:19 AM Trying host: mail.synergy-medical.net
6/23/2009 11:45:36 AM Connected to: mail.synergy-medical.net
6/23/2009 11:45:36 AM Disconnected
6/23/2009 11:45:36 AM Message not accepted
6/23/2009 11:45:36 AM Message retry limit reached
6/23/2009 11:45:36 AM FAILED To:Matthew Oakes Frm:mcoakes Msg:test
6/23/2009 11:45:36 AM Carrier retry limit reached. Marking pending messages as bad

_________________
Thanks!
M Oakes

[Tech Support]

Wait... I missed something initially. If you would, go into your PageGate Admin and go to Connectors - Global - SMTP.

Put a check in 'relay all mail' and then, in the relay server, put: mail.synergy-medical.net

Click on Apply and give it another try.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[mcoakes]

hmm i am running NopePager Pro. I only see the option to relay under editing the carrier. I assume it is a similar setting as PageGate?

_________________
Thanks!
M Oakes

[Tech Support]

Ah... forgot you were using NPP. Right, edit your SMTP based carrier and use the 'Deliver through local mail server' option.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[mcoakes]

Still failing with the same message. I configured SMTP on the local box that NPP is installed on. I can telnet into it. I created a test carrier with that information and at least I got a different response.

6/23/2009 12:28:56 PM ====================================
6/23/2009 12:28:56 PM Start connection to carrier: test
6/23/2009 12:28:56 PM Sending via SMTP
6/23/2009 12:28:56 PM ------------------------------------------------
6/23/2009 12:28:56 PM Working on message to: Matthew Oakes from: SolarWinds
6/23/2009 12:28:56 PM Formatting message
6/23/2009 12:28:56 PM Message contained in single packet
6/23/2009 12:28:56 PM Looking up mailserver for synergy-medical.net
6/23/2009 12:28:56 PM Trying host: mail.synergy-medical.net
6/23/2009 12:29:12 PM Connected to: mail.synergy-medical.net
6/23/2009 12:29:12 PM Disconnected
6/23/2009 12:29:12 PM Trying host: mail.synergy-monitor.com
6/23/2009 12:29:13 PM Connected to: mail.synergy-monitor.com
6/23/2009 12:29:13 PM Received:220 synergy-monitor Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at Tue, 23 Jun 2009 12:29:13 -0500 ^^
6/23/2009 12:29:13 PM Sent:Ehlo mail.synergy-monitor.com^^
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6/23/2009 12:29:51 PM No Response
6/23/2009 12:29:51 PM Sent:Helo mail.synergy-monitor.com^^
6/23/2009 12:29:51 PM Received:250 synergy-monitor Hello [192.168.10.225]^^
6/23/2009 12:29:51 PM Sent:Mail From:<SolarWinds@mail.synergy-monitor.com>^^
6/23/2009 12:29:51 PM Received:250 2.1.0 SolarWinds@mail.synergy-monitor.com....Sender OK^^
6/23/2009 12:29:51 PM Sent:Rcpt To:<mcoakes@synergy-medical.net>^^
6/23/2009 12:29:52 PM Received:550 5.7.1 Unable to relay for mcoakes@synergy-medical.net^^
6/23/2009 12:29:52 PM Closing connection
6/23/2009 12:29:52 PM Sent:Quit^^
6/23/2009 12:29:52 PM Disconnected
6/23/2009 12:29:52 PM Message not accepted
6/23/2009 12:29:52 PM Permanent failure. Message will not be retried
6/23/2009 12:29:52 PM FAILED To:Matthew Oakes Frm:SolarWinds Msg:another test

Heck, at least it is different . . . .

_________________
Thanks!
M Oakes

[Tech Support]

Okay, we're definitely making progress. The first thing I noticed was the line after line of 'Received'. That means that the dialer engine, the part of NPP that actually sends the messages, didn't properly register itself in Windows when you did the install. You can take care of that by reinstalling the program from the latest download: http://www.notepage.net/download/notepagerpro.exe

The second thing I noticed was this response line:

6/23/2009 12:29:52 PM Received:550 5.7.1 Unable to relay for mcoakes@synergy-medical.net^^

Ask your Exchange people if the internal IP address of the NPP Machine can be added to the Allowed Relay list in Exchange. That should take care of the message rejection and allow the messages to go through.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[mcoakes]

ok getting close. Will have to resolve the exchange issue. I believe i am just down to it being a relay issue now.


6/23/2009 2:24:43 PM ====================================
6/23/2009 2:24:43 PM Start connection to carrier: Synergy
6/23/2009 2:24:43 PM Sending via SMTP
6/23/2009 2:24:43 PM ------------------------------------------------
6/23/2009 2:24:43 PM Working on message to: Matthew Oakes from: SolarWinds@synergy-monitor.com
6/23/2009 2:24:43 PM Formatting message
6/23/2009 2:24:43 PM Message contained in single packet
6/23/2009 2:24:43 PM Trying host: mail.synergy-monitor.com
6/23/2009 2:24:44 PM Connected to: mail.synergy-monitor.com
6/23/2009 2:24:44 PM Received:220 synergy-monitor Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at Tue, 23 Jun 2009 14:24:43 -0500 ^^
6/23/2009 2:24:44 PM Sent:Ehlo mail.synergy-monitor.com^^
6/23/2009 2:24:44 PM Received:250-synergy-monitor Hello [192.168.10.225]^^
6/23/2009 2:24:44 PM Received:250-AUTH GSSAPI NTLM^^
6/23/2009 2:24:44 PM Received:250-TURN^^
6/23/2009 2:24:44 PM Received:250-SIZE 2097152^^
6/23/2009 2:24:45 PM Received:250-ETRN^^
6/23/2009 2:24:45 PM Received:250-PIPELINING^^
6/23/2009 2:24:45 PM Received:250-DSN^^
6/23/2009 2:24:45 PM Received:250-ENHANCEDSTATUSCODES^^
6/23/2009 2:24:45 PM Received:250-8bitmime^^
6/23/2009 2:24:46 PM Received:250-BINARYMIME^^
6/23/2009 2:24:46 PM Received:250-CHUNKING^^
6/23/2009 2:24:46 PM Received:250-VRFY^^
6/23/2009 2:24:46 PM Received:250 OK^^
6/23/2009 2:24:46 PM Sent:Mail From:<SolarWinds@synergy-monitor.com>^^
6/23/2009 2:24:46 PM Received:250 2.1.0 SolarWinds@synergy-monitor.com....Sender OK^^
6/23/2009 2:24:46 PM Sent:Rcpt To:<mcoakes@synergy-medical.net>^^
6/23/2009 2:24:47 PM Received:550 5.7.1 Unable to relay for mcoakes@synergy-medical.net^^
6/23/2009 2:24:47 PM Closing connection
6/23/2009 2:24:47 PM Sent:Quit^^
6/23/2009 2:24:47 PM Disconnected
6/23/2009 2:24:47 PM Message not accepted
6/23/2009 2:24:47 PM Permanent failure. Message will not be retried
6/23/2009 2:24:47 PM FAILED To:Matthew Oakes Frm:SolarWinds@synergy-monitor.com Msg:test



Also when I installed the new exe you posted the link to it thinks my product is not registered now :( I have the CD from when we purchased NNP a while back but it does not have any reg keys in the case.

Thanks for your help!

_________________
Thanks!
M Oakes

[Tech Support]

If you would, send a request to support at notepage dot com for your registration information. Be sure to include what name or company name the product's registration will be found under.

_________________
Tech Support
support@notepage.com
http://www.notepage.net