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keeney
Joined: 31 Jan 2007
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 Posted: Sun Jan 25, 2009 1:52 pm Post subject: Engine not running |
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Yes I am getting this message on another pc that we have NotePager set up on here at our Fire station when you send out a page the upper righ hand corner states "Engine Not running". Any help with this would be greatly appericate.
Keeney
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Daniel K Keeney
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keeney
Joined: 31 Jan 2007
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| Posted: Sun Jan 25, 2009 2:03 pm Post subject: |
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Now I tried to set up a new connection in Tools/Wizard/Connection also and I get this error message.
"Run_time Error '339: Component MSwinsck.ocx or one of it's dependence not correctly registered: File is missing or invalid.
Keeney
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Daniel K Keeney
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Tech Support
Joined: 25 Aug 2003
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| Posted: Mon Jan 26, 2009 10:11 am Post subject: |
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| What Operating System are you currently using NotePager Pro on? |
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keeney
Joined: 31 Jan 2007
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| Posted: Mon Jan 26, 2009 9:08 pm Post subject: |
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| It is Windows XP Professional.
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Daniel K Keeney
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| Posted: Tue Jan 27, 2009 10:16 am Post subject: |
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1) Using the Windows explorer, browse to the c:\program files\notepager pro\ directory.
2) In that directory, you should see a NPP.mdb file. If you have system set NOT to show you the extentions to file types, you'll see a file that is named NPP and the icon of the file will be a small,
yellow key.
2a) If you want to view the extentions to files, which I highly recommend, you'll want to go to Tools -> Folder Options.
2b) In the Folder Options, go under the View Tab.
2c) UNCHECK "Hide extensions for known file types" and click on OK.
3) Make a copy of this file somewhere on your computer, preferrably to your My Documents folder or the root c:\
4) After you've made a copy of the database, uninstall NotePager Pro.
5) During the installation, it will prompt you if you want to remove all files, tell it yes.
6) Reboot the computer.
7) Once the computer comes back up, you'll want to visit our website: http://www.notepage.net
8) Click on the Download button under the NotePager Pro section.
9) After the file has been downloaded, run it.
10) This will take you through the installation for the latest version of NotePager Pro, including any patches we've released since you originally installed the program. On step 3 of the installation, change the installation directory from c:\program files\notepager pro\ to c:\notepager pro\
11) After you install the latest version of NotePager Pro, run the program once. Skip or cancel all of the wizards it prompt you to, then close the program.
12) After you've closed the program, go back to your Windows Explorer.
13) Find the copy of the NPP.mdb file that you made, whether you put it in your root c:\ or My Documents folder.
14) Copy this file directly into the c:\notepager pro\ directory. It will ask you if you want to overwrite the file, say yes.
Let's see if that makes a difference. |
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keeney
Joined: 31 Jan 2007
Posts: 40
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| Posted: Tue Jan 27, 2009 7:53 pm Post subject: |
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Okay I will give that a try and let you know.
Thanks
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