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US Cellular Issues...please help

 
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milfordchief



Joined: 18 Mar 2008
Posts: 5

PostPosted: Wed Dec 24, 2008 8:01 am    Post subject: US Cellular Issues...please help Reply with quote

For some reason, we became unable to send text messages to any US Cellular phones recently. If I send it as an email, messages are received. Sending through Notepager Pro however is unsuccesful. All other receivers are working, ie Tmobile, ATT, Verizon, etc. Most of my crew are US Cellular customers and this is really putting a crimp in our communications. US Cellular says it MUST be a problem with our software, although I am not convinced, as everyone else is working. Any thoughts or suggestions?


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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Wed Dec 24, 2008 9:56 am    Post subject: Reply with quote

Try sending a message to a US Cellular phone via Email from your Email client but do NOT use a SUBJECT. My guess is that messages without a valid subject are being filtered by USCC - Notepager does not always place a subject. If this is the case - try placing a colon in the body of the message - NPP uses some of the text preceding a colon as a subject. PageGate v5 has the ability to insert "Text Message" in the subject field of an SMTP message, thereby eliminating the problem



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Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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milfordchief



Joined: 18 Mar 2008
Posts: 5

PostPosted: Mon Dec 29, 2008 9:45 am    Post subject: Reply with quote

Tried sending an email, with and without a subject, both worked. Tried putting a colon in the body of a text message, still no luck. Suggestions?


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Tech Support



Joined: 25 Aug 2003
Posts: 4387

PostPosted: Mon Dec 29, 2008 10:44 am    Post subject: Reply with quote

If you would, please send your log files to support at notepage dot com, I'd really like to see the US Cellular transactions.



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