Text Messaging Software for Electric Companies
Text messaging software is used a variety of ways in electric companies. PageGate can be used internally to dispatch technicians and field service engineers, as well as to communicate the status of outages to the community. SMS messages can be sent from workstations on a network, via web pages, or from within existing software applications. PageGate is modular and can be scaled to meet the size of the electric company.
Security Alerts & Emergency Notifications
Immediately alert all relevant staff during emergencies — ensuring rapid coordinated response to critical infrastructure events.
Severe Weather Alerts
Alert operations and field crews of approaching severe weather — enabling protective measures before conditions deteriorate.
Dispatch of Field Personnel & Technicians
Mobilize repair crews and field engineers instantly when outages or equipment failures occur — with location and fault details.
Outage Report & Power Restoration Notifications
Notify customers of outages and restoration timelines automatically — reducing call center volume during major events.
Payment Reminders & Rate Change Alerts
Automate payment due reminders and notify customers of rate changes — improving compliance and reducing billing inquiries.
Infrastructure Monitoring & Alerts
Integrate with SCADA and monitoring systems to send automatic SMS alerts when thresholds are exceeded or failures occur.
A sampling of electric companies using NotePage software. Underlined names link to white papers.
Good customer service is adaptable, and utilities are incorporating SMS into their customer service as texting rises as a preferred mode of communication.
Electric utilities use SMS to notify customers of outages and restoration timelines automatically.
Ready to get started?
Contact our team to learn how PageGate can be configured for your electric company.