Company Name: Compaq Business Continuity
Business Description: A business unit that
resides within the Compaq Global Services organization.
The business unit "Compaq Business Continuity
Solutions" is a UK based disaster recovery business
that provides contracted Compaq customers with
facilities, computer equipment, networking and
technical expertise in the event of disasters
and for planned test exercises.
White Paper: Compaq Business Continuity
Solutions (BCS) uses PageGate to contact technicians.
BCS is a 24x7 operation 365 days per year. Two
technical consultants are on call at any one time
ready to respond to Compaq's UK customer base.
In the event of that a Compaq customer invokes
service via a central call desk, staff then pages
the Compaq UK Group Pager number. The consultants
respond immediately by contacting the customer(s)
in question. Compaq uses Pagegate to automate
the on-call rota so each Monday morning at 10:00
Pagegate will send a message out on the Group
Pager number informing all technical consultants
the on-call rota for that week. In addition each
technical consultant has an individual pager no
and if the office need to contact someone working
in a computer room environment for example where
mobile phones are banned, they will use the Notepager
Net client to contact the individual.
Customer Quote: "Automation of the
on-call rota saves time and effort & is easily
modified. Central installation of Pagegate on
our Windows 2000 Server allows all my colleagues
working around the UK to use the Notepager Net
client remotely across our company Wide Area Network
simplifying the implementation of the service.
Centralised history log tracks calls easily, individual
accounts provides flexibility."
"Pagegate was simple to install, easy to set-up
and has run reliably on our Windows 2000 Server
without interruption for the last six months.
The ability to schedule messages on a regular
basis to a specific on-call rota has simplified
the process dramatically."
Alastair Harrison, Compaq Accredited Systems
Engineer on Windows NT.
Compaq Business Continuity Solutions UK
Compaq PDF Case Study