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Company Name: Biddeford Police Department
Address: www.bpd.net
Business Description: Biddeford Police Department
is responsible for communications for all public
safety issues in the city.
White Paper/Customer Quote: "We have
supplied all of our police and communications
personnel, all emergency vehicles, department
heads and managers, and school administrators
with pagers and/or cellphone/pagers. We have tightly
integrated the use of pagers into our notifications
policies. We used to have paper lists of personnel
to notify for specific types of incidents. A dispatcher
would be charged with the responsibility of going
down the list and calling each person, and logging
each notification. Now we just name a pager group
after each type of incident and send a message
to that group. For instance, sending a message
to the group "CopTrain" lets all police officers
know about a mandatory training class coming up
in the future. Then, at the same time, we schedule
a reminder message to go out again two hours before
the specified date/time that the class will be
held. There are a number of other ways that we
use messaging to relay sensitive information to
personnel as well."
Sgt. Bruce N. Audie, Biddeford Police Department
Biddeford Police Dept PDF Case Study
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Biddeford Police Department White Paper 