Configuring Zinc

ServiceMax's Zinc supports receiving messages by POST method to their secure API.

For this configuration, you will need to know the Message Bot Identification Token and information on both using their API and determining the token can be found in the Zinc documentation: https://community.servicemax.com/t5/Zinc-Help-Articles/Zinc-How-to-Use-Messaging-API/ba-p/17738

Step 1: Configure Zinc in PageGate

1)Run PG Admin.

2)Right click Carriers, select Add

3)Specify the following:

Carrier: Zinc

Protocol: HTTPPOST

Host: api.zincit.io/hooks/v1/:id/message

NOTE: The :id portion of the URL is determined by the Message Bot Identification Token. Please see Zinc's documentation for more information.

Port: 443

Max Chars: 6000

4)Click Apply to add the new delivery method.

5)Go to Carriers - Zinc - Template

6)Specify the following in the 'Text' section:

|api_key|your-Zinc-web-API-key|

|to|%RecipientId%|

|from|%Sender%|

|text|%Message%|

NOTE: You will need your Zinc web API key. Please see Zinc's documentation for more information.

7)Click Apply

Step 4: Create Recipients tied to the Zinc method of delivery

1) Right click Recipients, select Add.

2)Specify the following:

Full Name: The name of the recipient

Recipient: This field will automatically populate but can be edited and may ONLY contain alphanumeric characters, underscores and dashes.

Type: Normal

Carrier: QliqSOFT

Failover: See Failover Scenarios

ID/PIN: 10 digit cell phone number

Max Chars: Specify the number of characters you want the ability to send to this recipient. If this value is higher than the carrier's "Max Chars" value, PageGate will break up long messages in to multiple blocks.

3)Click Apply.