Section

Function

Sender

This column displays who or what sent the reply into the workstation.

Received

This column displays the date and time the message was received.

Message

This column displays the message received.

Refresh

Clicking this button will refresh the client's view to display the most recent information.

Resolved

Highlighting a message and clicking this button removes it from the list of messages.

Reply

Highlighting a message and clicking this button attempts to reply to a message. If a reply route does not exist, a warning message will inform the user that a reply can't be made.

Move

Highlighting a message and clicking this button allows a workstation to 'move' a reply to any recipient or group, whether that's another workstation or an actual recipient or group.

Copy

Highlighting a message and clicking this button allows a workstation to copy a message to any recipient or group, whether that's another workstation or an actual recipient or group.

Details

Highlighting a message and clicking this button displays a more detailed view of the message.

Close

Clicking this button closes the window.