Reinstall after migration problem

[FTesterman]

I have a situation where someone else installed PageGate 4.0 on the new XP machine then copied / pasted the files (entire directories, or so I'm told) from the old PC to this one. After about 5 days of problems, where Pagegate quit accepting messages 3 - 4 times a day, I pulled the "new" pc and put the old one back in place. No problem except this pc has to be turned in (lease) soon.

PageGates settings all match on the old and new pc.

If I back-up the databases, etc. then re-install over the top of everything [New PC] will PageGate retain the settings and database?

[Tech Support]

You've got the right idea. The best way to handle it would be to do the following:

1) Completely uninstall PageGate from the new system (since it's not working).

2) Once you've completely uninstalled PageGate from the new system, make a backup of the pagegate.mdb file on the old system.

3) Reinstall PageGate on the new system.

4) Run the PageGate Admin once. This will set up and create a lot of the basic things so we won't have to worry with doing it manually.

5) Close the Admin.

6) Copy that backup of the pagegate.mdb file into PageGate directory (typically C:\program files\pagegate\)

7) It will ask you if you want to overwrite the file, say yes.

That will restore all of your recipients, carriers, and program settings. Be aware, though, that based on the modules you use, you may have to modify some of the program settings. For example, if you use the TAP protocol and the modem in your old system used COM3 and your new modem uses COM2, the TAP Protocol won't work properly until you change the COM ports.

[FTesterman]

Thanks...

Sorry for waiting so long to reply. Followed your recommendations and the box has been ready for implementation. Vacations and several go-lives resulted in the box still located in my office.

I will copy the databases & verify them once again before replacement.