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jcaron9999
Joined: 31 Aug 2005
Posts: 3
Location: Hypercom Inc
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 Posted: Wed Aug 31, 2005 4:26 pm Post subject: Error Sending Packet |
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I'm running Pagegate on Win XP and using a Multitech GSM/GPRS MTCBA-G-F2 wireless modem. I had to migrate the software to a new server and now I'm getting a send error. Here's the log output with debug on:
8/31/2005 1:40:10 PM ========================================
8/31/2005 1:40:10 PM Start connection to carrier: GSM
8/31/2005 1:40:10 PM Connect using GSM protocol
8/31/2005 1:40:10 PM Setting communication parameters
8/31/2005 1:40:11 PM Attempting to reset modem
8/31/2005 1:40:13 PM Sent:AT<CR>
8/31/2005 1:40:14 PM Received:K<CR><LF>
8/31/2005 1:40:14 PM Modem reset
8/31/2005 1:40:15 PM Sent:AT+CMGF=1<CR>
8/31/2005 1:40:16 PM Received:<CR><LF>OK<CR><LF>
8/31/2005 1:40:16 PM Text delivery mode entered
8/31/2005 1:40:16 PM ----------------------------------------
8/31/2005 1:40:16 PM Working on message to: jcaron from:
8/31/2005 1:40:16 PM Formatting message
8/31/2005 1:40:16 PM Message contained in a single packet
8/31/2005 1:40:16 PM Sending packet
8/31/2005 1:40:19 PM Received:<CR><LF>OK<CR><LF>
8/31/2005 1:40:20 PM Sent:Test 13:35pm<SUB>
8/31/2005 1:40:51 PM Error sending packet
8/31/2005 1:40:51 PM Attempting to hang up modem
8/31/2005 1:40:54 PM Sent:AT<CR>
8/31/2005 1:40:58 PM Attempting to hang up modem
8/31/2005 1:41:00 PM Sent:AT<CR>
8/31/2005 1:41:03 PM Received:K<CR><LF>
8/31/2005 1:41:04 PM Attempting to hang up modem
8/31/2005 1:41:06 PM Sent:AT<CR>
8/31/2005 1:41:10 PM Received:K<CR><LF>
8/31/2005 1:41:25 PM ========================================
I appears to die before trying to dial GSM. Anyone have any ideas?
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Thu Sep 01, 2005 3:53 pm Post subject: |
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| Which version of PageGate are you currently running?
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jcaron9999
Joined: 31 Aug 2005
Posts: 3
Location: Hypercom Inc
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| Posted: Thu Sep 01, 2005 3:58 pm Post subject: |
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| It's version 4.0 (licensed).
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Thu Sep 01, 2005 4:02 pm Post subject: |
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The first thing I would recommend doing is updating your version of PageGate with the latest version from our website (4.0.0.95). We've patched a few things and made enough modifications to the program that updating may solve the issue for you.
1) Make a backup of the pagegate.mdb database (typically located in c:\program files\pagegate\)
2) After you've made the backup, download the latest installation file for PageGate from our website. (http://www.notepage.net click on the Download Now link under the PageGate section).
3) In the PageGate Admin, make sure that the run style is still set to Application.
4) Manually stop all of the PageGate System services (if they exist), close the Admin program, Monitor, and any GUI clients connected to the system.
4) Run the installation file you've just recently downloaded, overwriting any files it prompts you to.
5) Once the installation is complete, reboot the system.
6) When the system comes back up, open the Pagegate Admin.
7) Switch the program to run from Application to System Service.
Hopefully, that will take care of everything. If not, however, please let me know.
Jeremy Hartman
NotePage Tech Support
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jcaron9999
Joined: 31 Aug 2005
Posts: 3
Location: Hypercom Inc
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| Posted: Thu Sep 01, 2005 5:50 pm Post subject: |
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| That fixed it. Thanks!
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