webgate speed transfer

[richard]

tech support

greetings i would like to ask if there is a posible to speed up the transfer of data to the paging terminal in a short time, coz we are experiencing 1min and 30 sec of time upon receiving the message. Is there a any seting to be change what is it?

Second the end user of the pagegate is producing a separate data base for the list of the recipient. what is the appropriate program to be used and is it posible to integrate this program to the pagegate admin?

Thanks.

[Tech Support]

Your First Issue:

You need to first determine how long PageGate is taking to process the messages overall. Generally a direct connect to a paging terminal should only take a couple of seconds (depending on the number of messages etc...)

Send a test message.

Time how long it takes to receive the message.

Look at the log for GetWeb (PGGWeb.log).
What time was the message accepted?

Look at the general PageGate log (PageGate.log).
What time was the message "Scheduled"?
What time was the message marked as "Successful"?
How much time between being delivered ("Successful") to the terminal and actual receipt of the message?



Second Issue:

We are not sure what you mean by "producing a separate data base"? Can you clarify?

[richard]

the database im putting into issue was the one were using in pagegate the db files, the end user now is asking is there is a chance or means of inserting what they have created there list of reciepient that in or other program. Is there a chance that we can incorporate the one that they prepare to include in our system. is it only the MDB files that can only accepted? if there is any other proram what is it?

Another follow up on the speed up connection you state that thereis a direct connection I am using dialers, how can i connect from the serial connection without using any modem also iam using Zetron 2100, how can i connect it on direct connection?

thank you and more power.

[Tech Support]

PageGate can only utilize an MS Acess database (MDB) file. It is not capable of reading any additional fields that you may add.

If you have a list of recipients that you want to add we recommend that you import recipients into PageGate (v4.0) using a text file and the Simplified Recipient and Group import routine in PageGate Admin (found under 'Database' - 'Tools' - 'Import' - 'Recipients and Groups (simplified)').

The proper format of the file is the following:

recipient/group, Recipient Full Name / Group Display Name, ID/Pin/Email, Carrier, Group

A/N recipient/group
A/N Recipient Full Name / Group Display Name,
A/N ID/Pin/ or Email address (if Carrier uses SMTP),
A/N Carrier (if recipient)
T/F Group (=True, A recipient record = False)

Values are comma separated.
Alpha Numeric (A/N) values are proceeded and followed by quotation marks (").
Empty Alpha Numeric (A/N) fields are represented by double quotation marks ("").
True / False (T/F) values are proceeded and followed by pound symbols (#).
The "Carrier" value should exist in database prior to import of Recipient records.
The "recipient/group" value must NOT contain spaces.
Ensure that there are no additional lines lines of empty data at the end of the file.


EXAMPLES:

"ABC","Recipient ABC","987654321","CARRIER",#FALSE#
"GHI","Recipient GHI","abc123@domain.com","EMAILCARRIER",#FALSE#
"group1","Group 1 Display Name","","",#TRUE#

Dialers are responsible for delivering messages, regardless of protocol. Dialers can be configured to use a direct serial connection, by selecting the correct "Serial Port" (COM) that is connected to the terminal and checking the "Direct Connect" option in the Dialer "Settings".