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mcmurphy
Joined: 25 Mar 2005
Posts: 5
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 Posted: Fri Mar 25, 2005 2:19 pm Post subject: Unable to access file/directory: Procedure: check for messag |
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| This is a new PageGate 4 installation. Pagegate running on a Windows 2000 workstation, the GetAscii Polling Directory is on a Win server 2003 folder, a subfolder on a Share to which the user connecting from the workstation has full control. I can open that folder in Explorer on the same workstation and see, create, delete all the files I want. What is this procedure doing? Is there somewhere else it's trying to look?
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Fri Mar 25, 2005 2:24 pm Post subject: |
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| Is PageGate Server running as a Windows NT Service?
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mcmurphy
Joined: 25 Mar 2005
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| Posted: Fri Mar 25, 2005 2:27 pm Post subject: |
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| No, it's running as a program. We'll want to run it as a service once we're live, haven't set it to that yet.
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Tech Support
Joined: 25 Aug 2003
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| Posted: Fri Mar 25, 2005 2:31 pm Post subject: |
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What is the UNC path to the share as seen in Windows Explorer?
Is it the same path as entered into GetAscii settings?
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mcmurphy
Joined: 25 Mar 2005
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| Posted: Fri Mar 25, 2005 2:40 pm Post subject: |
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We do a net use q: to the share, then the GetAscii setting is
Q:\subf1\subf2\subf3\subf4\
same as in the Windows Explorer
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Tech Support
Joined: 25 Aug 2003
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| Posted: Fri Mar 25, 2005 2:49 pm Post subject: |
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Try using a UNC path in the "Polling Directory"
i.e. - \\machine_name\subf1\subf2\subf3\subf4\
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mcmurphy
Joined: 25 Mar 2005
Posts: 5
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| Posted: Fri Mar 25, 2005 3:11 pm Post subject: |
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| I did a browse out through microsoft network to udpate the polling directory field with a unc name. And browse through explorer "computers near me" out to the same folder, and created and edit and rename ande delete a text file in the folder. But in the Get Ascii - autoscroll I still see the unabel to access file/directory error
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Tech Support
Joined: 25 Aug 2003
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| Posted: Fri Mar 25, 2005 3:22 pm Post subject: |
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| As that "user", can you create sub directories in the Polling Directory?
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mcmurphy
Joined: 25 Mar 2005
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| Posted: Fri Mar 25, 2005 3:27 pm Post subject: |
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| yes, create a folder, create a txt file within the new folder, then delete both the text file and the folder.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Fri Mar 25, 2005 3:34 pm Post subject: |
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Please email us at
forumsupport@notepage.com
Include your name and telephone number.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Fri Mar 25, 2005 4:28 pm Post subject: |
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| Spoke with the customer. Both the 2000 and 2003 machines are located in a workgroup. PageGate is set to run under one special user account on 2000, which does not exist (and has no permissions/rights) on the 2003 Server.
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