PageGate - What is going on here?

[Junior]

Please see attached log from dialler 1 below. Why is PageGate resetting the modem immediately after commencing dialling the carrier. Dial 11:57:15AM. Reset Modem 11:57:17 AM. Then while waiting for connection at 11:57:26AM, it starts attempting to hang up modem, and then claims modem is hung up at 11:57:29AM, but 2 seconds later at 11:57:31AM it says connected to carrier. Why was PageGate trying to (obviously unsuccessfully) hang up the modem in the middle of trying to connect to the carrier?

21/03/2005 11:57:10 AM ========================================
21/03/2005 11:57:10 AM Start connection to carrier: Orange
21/03/2005 11:57:10 AM Connect using TAP protocol
21/03/2005 11:57:10 AM Setting communication parameters
21/03/2005 11:57:11 AM Attempting to reset modem
21/03/2005 11:57:13 AM ========================================
21/03/2005 11:57:13 AM Start connection to carrier: Orange
21/03/2005 11:57:13 AM Connect using TAP protocol
21/03/2005 11:57:13 AM Setting communication parameters
21/03/2005 11:57:14 AM Attempting to reset modem
21/03/2005 11:57:14 AM Modem reset
21/03/2005 11:57:14 AM Attempting to send dialer init string
21/03/2005 11:57:15 AM Dialer init string sent
21/03/2005 11:57:15 AM Dialing carrier
21/03/2005 11:57:17 AM Modem reset
21/03/2005 11:57:17 AM Attempting to send dialer init string
21/03/2005 11:57:18 AM Dialer init string sent
21/03/2005 11:57:18 AM Dialing carrier
21/03/2005 11:57:23 AM Waiting for connection
21/03/2005 11:57:26 AM Waiting for connection
21/03/2005 11:57:26 AM Attempting to hang up modem
21/03/2005 11:57:29 AM Modem hung up
21/03/2005 11:57:31 AM Connected to carrier
21/03/2005 11:57:31 AM Waiting for protocol initialization
21/03/2005 11:57:39 AM TAP protocol detected
21/03/2005 11:57:41 AM Automatic TAP mode accepted
21/03/2005 11:57:41 AM ----------------------------------------
21/03/2005 11:57:41 AM Working on message to: p_sm_dave_stevenson from: pascok01
21/03/2005 11:57:41 AM Formatting message
21/03/2005 11:57:41 AM Message contained in single packet
21/03/2005 11:57:41 AM Message contained in single block
21/03/2005 11:57:41 AM Sending block
21/03/2005 11:57:43 AM Block sent successfully
21/03/2005 11:57:43 AM Packet sent successfully
21/03/2005 11:57:43 AM SUCCESSFUL Stn:22 To:p_sm_dave_stevenson Frm:pascok01 Msg:Hi Stevo can you please call Mr McMahon.
21/03/2005 11:57:44 AM Attempting to hang up modem
21/03/2005 11:57:47 AM Modem hung up

[Tech Support]

Currently, there is not enough information in the log. Please follow the directions below to turn on debugging.

Once debugging is on, send a message. When the issue is duplicated, post the connection attempt on the forum.

Also post what type of modem (maker, model, internal/external?) and which OS PageGate is running on.


1.) Create a text file in the same directory as PageGate's database file "pagegate.mdb" (the default directory is "C:\Program Files\PageGate").
2.) Rename the file to "modem.dbg".

When you change the file name and extension, Windows should warn you about making the file unusable.

3.) Select "Yes".
4.) Stop PageGate.
5.) Restart PageGate.

Your Dialers and Interfaces will see the file (which acts as a flag) and will write detailed debugging information to the logs.

We recommend increasing the log size ('Logging' - 'Settings' - 'Max Log Length') to accommodate the increase in information being written to your logs.

_________________
Tech Support
support@notepage.com
http://www.notepage.net