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RFD8302
Joined: 22 Jan 2004
Posts: 13
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 Posted: Wed Feb 02, 2005 11:39 am Post subject: More Verizon Issues |
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Due to the inability of my new modem to connect correctly via tap, and because I could not get the Verizon Cellular SNPP connections to work, your tech support personnel had me using the SMTP connection for Verizon Cellular using the 10 digit number @vtext.com. This has worked well for several months.
However, with the last few weeks, this has stopped working. I now receive error messages each time I try to page one of our Verizon Cellular members. Any idea why this may have stopped working and what I might try now to connect to our department members, short of replacing my modem and using the tap connection?
Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Feb 02, 2005 12:09 pm Post subject: |
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| Look at the dialer log(s). Is the Verizon SMTP server giving you a specific reason for rejection?
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Wed Feb 02, 2005 12:28 pm Post subject: |
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This is what it reads:
> trying host: smtpsp.vtext.com
> connected to smtpsp.vtext.com
> sending message
> closing connection
> disconnected
> trying host: smtpsp1.vtext.com
> connected to smtpsp1.vtext.com
> sending message
> closing connection
> disconnected
> message not accepted
> permanent failure. message will not be retried
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Feb 02, 2005 12:35 pm Post subject: |
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Please turn on debugging information in the dialer log so we can get a better idea of what is going on between the two servers.
Please follow the directions found here:
http://www.notepage.net/forum/viewtopic.php?t=533
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Thu Feb 03, 2005 9:24 am Post subject: |
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| I've found npp.mdb but I am not familiar with creating a text file in this directory. Can you provide more specifics. Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Feb 03, 2005 9:30 am Post subject: |
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Probably the simplest thing to do is go into your NotePager Pro program folder and rename your 'npp.log' file to 'modem.dbg'.
The npp.log file will be recreated automatically, and you won't have to worry about creating a new file (because you are renaming an existing one).
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Thu Feb 03, 2005 10:16 am Post subject: |
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Here you go:
Start connection to carrier smtp
Sending via smtp
**************************
Working on message to John Smith
Formatting message
Message contained in single packet
Looking up mailserver for vtext.com
Trying host smtpsp.vtext.com
Received: 220 njbrwigsp13 smtp ready (uce not wanted)
Sent: ehlo rfd.org
Received: 250 hello rfd.org (24:123.163.130) please to meet you
Sent: mail from <@rfd.org>
Received: 250 <@rfd.org>...sender ok
Sent: rcpt to: 10 digit@vtext.com
Received: 250 <10 digit@vtext.com...receipient ok
Sent: data
Received: 354 enter mail, end with "." on a line by itself
Sending message
Sent: date: 03 Feb 05 14:45:00 UT
Sent: To: 10 digit@vtext.com
Sent: from <@rfd.org>
Sent: Subject
Sent:
Sent: test page
Sent: i.
Received: 553 could not parse sender address (this message was given by
the dsitination server, not by mailshield)
Closing connection
Sent: quit
Disconnected
The software then attemtped the same process to host smtpsp1.vetext.com, with the same messages receieved and page failed.
Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Feb 03, 2005 10:23 am Post subject: |
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| In NPP go to 'Tools' -> 'Settings' -> 'General'. Make sure you have something in the "Sender's Name" field, then try sending again.
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Thu Feb 03, 2005 10:30 am Post subject: |
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| That fixed it. Thanks for all your help.
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