SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B

[quilenber569]

Hi all,

I'm hoping someone has run into this issue before and can point me in the right direction.

I've installed NotePager Pro v5 directly on our SolarWinds server. The software itself appears to be working correctly because I can send and receive SMS messages directly from the NotePager Pro interface without any problems. This confirms that the modem is connected and capable of sending messages.

The problem occurs when SolarWinds tries to send alerts. I've tested both the "Dial Paging or SMS" action and the "Execute Program" action, but no SMS messages are delivered. SolarWinds reports that the alert action completed successfully, yet nothing is received on the destination device.

One thing that makes this even more confusing is that when I select "Dial Paging or SMS" and browse the page recipients, I can see all the NotePager Pro recipients listed. From my understanding, this suggests that SolarWinds is detecting the NotePager installation correctly.

I've reviewed the configuration multiple times and compared it against our existing production environment, which is still running NotePager Pro v3 and has been working flawlessly for years. The new system is scheduled to go live in a couple of weeks, so I'm trying to resolve this before deployment.

Has anyone successfully integrated SolarWinds with NotePager Pro v5? Are there any compatibility issues, permissions settings, service account requirements, or configuration changes between v3 and v5 that I might be overlooking?

Any suggestions or experiences would be greatly appreciated.

Thanks in advance.

[Tech Support]

I suspect it may have to do with user profile virtualization, so let's keep everything in a common store to see if it resolves the issue.

First, let's make a copy of the configuration.
1) Open NotePager Pro.

2) Go to Help - Folders and make a note of the Global Database folder.

3) Open Windows Explorer

4) Browse to the global database folder.
4a) In this folder, there should be a file named 'npp.mdb' - make a copy of it somewhere easy to access like a flash drive, the desktop, wherever is convenient. We'll need this file later.

Next, we'll need to create a new registry entry in Windows:
1) In Windows, run Regedit.

2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NotePage

3) Right click 'NotePage', mouse over 'New' and select 'Key'

4) Name the Key: NotePagerPro
Note: Make sure there is no space in the above key name

5) Right click the new 'NotePagerPro' key, mouse over new, select 'String Value'

6) Name the string value: LocalDB

7) Double click the new LocalDB entry and set its' value to: True

8) Close regedit.

Next, we need to run NPP with the new registry setting in place, so just right click on the shortcut for NPP and select 'Run as Administrator'.

Then close the program. Ignore any/all warnings and errors, just close the program.

Last up, we'll need to put the database in the new database folder:
1) In Windows, browse to c:\Program Files (x86)\NotePage\NotePagerPro\GlobalDB\

2) Copy the backup database into this folder.

3) When prompted, you do want to overwrite the existing file.

Then run NPP again to commit any new the changes.

If that doesn't resolve the issue, please let us know!

[quilenber569]

Does anyone have any comments?

[Tech Support]

[quilenber569]

[quote="Tech Support"][quote="quilenber569"]Does anyone have any comments?[/quote]

I suspect it may have to do with user profile virtualization, so let's keep everything in a common store to see if it resolves the issue.

First, let's make a copy of the configuration.
1) Open NotePager Pro.

2) Go to Help - Folders and make a note of the Global Database folder.

3) Open Windows Explorer

4) Browse to the global database folder.
4a) In this folder, there should be a file named 'npp.mdb' - make a copy of it somewhere easy to access like a flash drive, the desktop, wherever is convenient. We'll need this file later.

Next, we'll need to create a new registry entry in Windows:
1) In Windows, run Regedit.

2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NotePage

3) Right click 'NotePage', mouse over 'New' and select 'Key'

4) Name the Key: NotePagerPro
Note: Make sure there is no space in the above key name

5) Right click the new 'NotePagerPro' key, mouse over new, select 'String Value'

6) Name the string value: LocalDB

7) Double click the new LocalDB entry and set its' value to: True

8) Close regedit.

Next, we need to run NPP with the new registry setting in place, so just right click on the shortcut for NPP and select 'Run as Administrator'.

Then close the program. Ignore any/all warnings and errors, just close the program.

Last up, we'll need to put the database in the new database folder:
1) In Windows, browse to c:\Program Files (x86)\NotePage\NotePagerPro\GlobalDB\

2) Copy the backup database into https://fnf-games.io this folder.

3) When prompted, you do want to overwrite the existing file.

Then run NPP again to commit any new the changes.

If that doesn't resolve the issue, please let us know![/quote]
Did creating the LocalDB entry and moving the database file end up resolving the issue, or are you still seeing the same behavior afterward?